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- Multiple ChoicePlease save your changes before editing any questions.
If PD is qualified for receiving Select requests and s/he requested to opt-out from UberX. However, s/he wants to opt-in to receive UberX again, we should
Create C360
No Action
Informed him that it's not available
Delete "driver|pool_behavior_1" trait from the account
- Multiple ChoicePlease save your changes before editing any questions.
If the partner paid his arrears but the amount not reflected on his account and the trait still applied, the right contact type is:
Driver > Cash > Account & Payment > Driver Arrears Collection > Starting a payment in-app > Retriever basics
Driver > Cash > Account & Payment > Waitlisted or rejected for Cash Arrears Collection
Driver > Account > Unable to sign in or go online > Account inactive > Waitlisted or rejected for Cash Arrears Collection
Driver > Cash > Account & Payment > Driver Arrears Collection > Invoice reported as paid > Payment not reflected yet on partner's earnings.
- Multiple ChoicePlease save your changes before editing any questions.
IF Driver's complaining about receiving any error while trying to pay and s/he sent a screenshot of the error, and the arrears trait is applied, we should:
Remove the trait
Remove the "partner_status|inactive" , add the "partner_status|active" and Remove the arrears trait
Remove the "partner_status|inactive" , add the "partner_status|active" and Create an outbound to Other > EMEA CAR > EMEA CAR Agent Triage
Remove the "partner_status|inactive" , add the "partner_status|active", Remove the retriever_arr_act , Add this internal note:(FAWERY - paid but has trait) and Create an outbound to Other > EMEA CAR > EMEA CAR Agent Triage
- Multiple ChoicePlease save your changes before editing any questions.
61% converted to decimal notation is:
6.1
0.61
6.01
61
- Multiple ChoicePlease save your changes before editing any questions.
If the Driver has the waitlisted note for the second time and driver re-uploaded the documents and it’s approved (All the documents are now active), we should
Don't take any action as it's a permanent rejection.
Reactivate the driver-partner account with the following note: Valid document was re-uploaded and approved << Bliss Contact URL <<
Created C360
Asked PD to re-upload a Valid one
- Multiple ChoicePlease save your changes before editing any questions.
Which number should come next in the pattern?
37, 34, 31, 28
22
23
24
25
- Multiple ChoicePlease save your changes before editing any questions.
If the Driver-partner visits the GLH because they are not receiving any requests and he has "Driver|Zone_11" trait and 24 hours doesn't pass
Remove Driver|Zone_11 trait from the driver account
Asked PD to wait 24 hours
Route PD to IAS
No Action
- Multiple ChoicePlease save your changes before editing any questions.
What number best completes the analogy:
8:4 as 10:
3
7
24
5
- Multiple ChoicePlease save your changes before editing any questions.
If the PD is suspended due to cancellation for 7 days and 7 days are not passed yet, the contact type we should choose is:
Set the contact type as Driver > Account > Rating & quality > Response to quality feedback from Uber
Driver > Account > Unable to sign in or go online > Account inactive > Waitlisted or rejected for quality issues > Not eligible for reactivation
Driver > Account > Unable to sign in or go online > Account inactive > Waitlisted or rejected for quality issues > eligible for reactivation
Driver > Account > Unable to sign in or go online > Account inactive > Waitlisted or rejected for quality issues