8 questions
There are _______ stages in the Design Thinking Process
3
4
5
6
Design Thinking is considered a ________ process as it focuses on the people whom it is serving.
Work-Centric
Human-Centric
Design-Centric
Critical Thinking
In the "Empathy" stage, we attempt to understand our target users by ____________ and then coming out with the insights.
creating a graph
preparing an user analytics
observing them
identifying them
We use the ____________ in Stage 1 to record our target users' preference, behaviour, emotion, etc.
Empathy Map
Empathy Graph
Empathy Chart
Expression Chart
______________ are described as the people on either end of the spectrum of users for a product or service
End Users
Proactive Users
Extreme Users
Essential Users
Extreme Users form a large proportion of the total user group.
True
False
What does CJM represent?
Consumer Journal Map
Customer Journey Mapping
Cross-Jotting Method
CJM helps organisations step into their customer’s shoes and see their business from the customer’s perspective.
True
False