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- 1. Multiple Choice
Customer service means going above and beyond to keep a customer happy, whether that means answering any question they have or resolving issues with a positive attitude.
True
False
- 2. Multiple Choice
A customer service representative is there to look pretty and not acknowledge customers when they enter the business.
True
False
- 3. Multiple Choice
There are two types of customers. What are they?
Internal and family customers
External and friends cusomers
Internal and external customers
Family and friends customers
- 4. Multiple Choice
Moesha works with National Commercial Bank (NCB), she would often time help me with my investment portfolio. What type of customer is Moesha?
Relative
Friend customer
visitor
Internal customer
- 5. Multiple Choice
An internal customer is anyone who works with or within an organization and he or she would rely on other coworker to complete tasks.
True
False
- 6. Multiple Choice
An external customer is someone who buy the product or service from an organization/company.
True
False
- 7. Open Ended
If you are working as a banker/ teller in the National Commercial Bank (NCB), give me one example of a request from an external customer.
- 8. Multiple Choice
I often time purchase products from the Kingston Bookstores for my kids. What type of customer am I?
Seller
External Customer
Internal Customer
- 9. Multiple Choice
I work within the Cumberland High school as an assistant secretary to serve teachers and the principal. Am I an internal customer or an external customer?
Internal Customer
External Customer
- 10. Multiple Choice
Customer needs are the things that customers require when purchasing a product or service.
True
False
- 11. Multiple Choice
Customers do have needs once they step into an organization of business. What is one customer need?
The need to be disrespected.
The need to get help and assistance.
The need to be ignored.
The need to be spoken down on.
- 12. Multiple Choice
The need to feel welcome and understood are customers needs.
True
False
- 13. Multiple Choice
Customer satisfaction occurs when the product or service purchased by the customer meets his or her expectations.
True
False
- 14. Multiple Choice
Fill in the missing word.
_____________ are important to a business as they are the people who buy the goods or services it provides.
Friends
customers
cats
- 15. Multiple Choice
What is one disadvantage if a customer is not satisfied with a business place?
Customer may not be a repeat purchaser.
Customer would continue to do business even though there are other business places.
- 16. Multiple Choice
When a customer is satisfied with a company. There are benefits such as:
repeat customers and increase profit
low sales and attraction
- 17. Multiple Choice
Customer expectations are what customers think should happen and how they believe they should be treated when asking for or receiving customer service.
True
False
- 18. Open Ended
In your own words, who is a customer?
- 19. Open Ended
What are two needs of a customer once enter an establishment/company?
- Answer choicesTagsAnswer choicesTags