10 questions
A 'high quality product' means:
the product will never go wrong
customers will always be able to re-use the product
the product meets customers high expectations
the product is made from the highest quality materials
Which one of the following is not a benefit to a firm from producing quality products:
customers loyalty is likely to be high
all customers will be prepared to pay high product prices
customers may tell other people about the products
the costs of returns and product failures is likely to be low
Which one of the following statements about quality is true?
Quality is an issue only for manufacturers
The quality of services offered by a bank cannot be measured
Low priced products are always low quality
Tertiary sector businesses should assess product quality
Quality control in a factory is usually achieved by:
testing all completed products
testing a sample of completed products
asking customers to check quality
Quality assurance means:
checking all finished products for faults
setting quality standards at all stages of products
assuring customers that products are of the highest standard
assuring workers that the work they do is of a high quality
The ‘location decision’ for a business means:
deciding where the departments of a business are located
an owner deciding on the positions for products in the shop
deciding where a business is going to operate from
deciding where a business is going to market its products.
Business location decisions are very important for all of the following reasons except that:
the location might affect the sales of a product
the location might affect the costs of production
the location might affect the available supply of labour
the location might affect the legal form of ownership.
In which scenarios is location nearest to reliable suppliers likely to be most important?
a manufacturing firm using Just-in-Time stock policies
a bank with many personal and business customers
a farmer raising sheep for meat production
a specialist clothes designer who uses job production
All of the following are likely to affect the location of a stationary wholesaler except:
the availability of government grants in certain regions
transport links from suppliers and to markets
external economies of scale like nearness to a food supplier
availability of unskilled workers.
The location of which of the firms will be influenced by the availability of skilled workers?
computer software design and production
large supermarket
mass producer of family car models
travel company’s ticket office