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- 1. Fill in the Blank
Business Process Outsourcing (BPO) is the movement of business processes from inside the company to an ________ service provider.
- 2. Multiple Choice
Which type of business processes are being outsourced from Mexico?
administrative
analysis and creative
manufacturing
manufacturing and technical
- 3. Multiple Choice
Which of the following is NOT a type of Business Process Outsourcing (BPO)?
Nearshore
Seashore
Offshore
Onshore
- 4. Multiple Choice
Which country is NOT an International BPO Hotspot?
- 5. Multiple Choice
What are the three (3) types of non-core business functions? Please select all that apply.
Critical Functions
Support Functions
Internal Functions
Key Functions
External Functions
- 6. Fill in the Blank
_________ is the choice, judgment, or control of when something should be done.
- 7. Multiple Choice
It is a thing able to be provided, especially a product of a development process.
Supply
Output
Cost
Deliverables
- 8. Multiple Choice
Based on the so-called resource theory, a firm's core competence has four (4) elements/characteristics. Please select all that apply.
valuable
difficult to imitate
difficult to change
difficult to substitute
rare
- 9. Multiple Choice
Which one is the third (3rd) step of the Six-Step Process?
Model the BPO Project.
Identify the core and noncore functions.
Identify BPO Opportunities.
Establish a BPO Analysis Team (BAT).
- 10. Multiple Choice
Please select all that apply. The BPO Project Team Structure is composed of...
BPO Analysis Team (BAT)
BPO Project Management Team
BPO Partner
BPO Steering Team
BPO Vendor Selection Team (VST)
- 11. Multiple Choice
It is one of the reasons for adopting BPO that means having access to skilled workers.
improved scalability
acquiring third-party expertise
cost saving
increased market flexibility
- 12. Multiple Choice
Which department/organizational functions should be included in the BPO Analysis Team (BAT)? Please select all that apply.
Information Technology (IT)
Finance
Accounting
Human Resources (HR)
Strategy
- 13. Multiple Choice
This tier of the Three-Tier Mapping Approach analyzes the process at the highest level.
Tier 1
Tier 2
Tier 3
- 14. Multiple Choice
Which one is the first (1st) step of the Six-Step Process?
Conduct a current-state analysis.
Establish a BPO Analysis Team (BAT).
Develop and present the business case.
Model the BPO project.
- 15. Multiple Choice
According to the BPO Selection Matrix, those processes within the organization that are high on each of the three (3) dimensions are difficult to outsource. Which type of business processes are these?
Type 1
Type 8
Type 2
Type 4
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