A customer is not an individual that purchases another company's goods or services.

Customers do not advertise and sell their goods.

A customer is an individual or a company that purchases goods from another store to either keep it or sell it.

Customers are an integral part of any company since they aren't the driving force for organizations.

Annoyance at the start of the conversation.

Poor listening skill, talking, interrupting, and wanting to be listened to.

Anger that explodes as soon as the sales agent disagree with them.

Control maintenance at the start of the conversation.

Push them and prove they're wrong.

Be calm and indifferent throughout the call.

Assure the customer you'll help him/her to achieve the goals and provide a solution as soon as you can.

Act the same way the customer is acting.

Don't focus on details, analysts don't value details.

Put much pressure on them since they tend to be indecisive.

Be polite but make them feel that you are not the one uncovering the answers they need.

Expect a long sale process. They are slow decision-makers.

Tendency of interrupting the agent on the line.

Effective listening skills.

Quick decision maker.

A lot of enquires throughout the call. They ask a lot of questions during the conversation.

Uses formal language and casual phrases.

Switches on and off during the conversation. They are absent-minded during the call.

Never needs explanations.

Has specific thoughts to share.