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Computers

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Professional Development

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ITIL V4 FULL QUIZ

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281 questions

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  • 1. Multiple Choice
    30 seconds
    1 pt
    Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
    Progress iteratively with feedback
    Keep is simple and practical
    Start where you are
    Focus on value
  • 2. Multiple Choice
    30 seconds
    1 pt
    Which practice has a purpose that includes ensuring that risks have been properly assessed?
    Service configuration management
    Problem management
    Service level management
    Change control
  • 3. Multiple Choice
    30 seconds
    1 pt
    When should a full risk assessment and authorization be carried out for a standard change?
    Each time the standard change is implemented
    When the procedure for the standard change is created
    At least once a year
    When an emergency change is requested