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Professional Development
Professional Development
Email Writing & Etiquette
20 questions
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- 1. Multiple Choice
When you "Reply All", who receives the email?
Only the sender
You and the sender
Everyone who received the initial email
Everyone plus you
- 2. Multiple Choice
"Good Morning Mr. Thomas" is an example of a ________.
Salutation
Email Body
Closing Statement
CC
- 3. Multiple Choice
"Mrs. Cruise, I will not be at work next week because I am going out of town" is an example of a GOOD Subject Line.
True
False
- 4. Multiple Choice
"Love and Hugs" is an appropriate closing statement for Business emails.
True
False
- 5. Multiple Choice
What does BCC stand for?
Business Carbon Copy
Carbon Copy
Blind Copy
Blind Carbon Copy
- 6. Multiple Choice
Your work email address is a representation of _______.
The nature of business
You
Your organisation
Your personality
- 7. Multiple Choice
Carbon copy others who
have little involvement with the content
are aware of the content
are not aware with the content
are directly involved with the content
- 8. Multiple Choice
The Subject Line should be:
the email message
written in capital letters
the greeting
a brief description of your email
- 9. Multiple Choice
You should _________ your emails before sending. Once they are sent you cannot get them back.
return
reply
vet through
read
- 10. Multiple Choice
Typing work emails in ALL CAPS is the same as ____________________.
arguing
expressing delight
making a point
shouting
- 11. Multiple Choice
What is email etiquette?
Email Code of Conduct
Behavior
Respect
Rules & Regulations
- 12. Multiple Choice
18. If you need to discuss something private which rule should you remember?
Be courteous
Use only capitals
Emails are never private
Reply to all
- 13. Multiple Choice
When is email NOT an appropriate form of communication?
When something is highly confidential.
When you want to express your frustration.
When it is complicated and long.
All of the above.
- 14. Multiple Choice
What is the rule about replying to someone via email?
It is best to reply within the same day
It is best to reply within 5 business days
What rule?? it's up to you and your schedule!
- 15. Multiple Choice
How do you address a female recipient whom you are not familiar with?
Mr.
Mrs.
Miss.
Ms.
- 16. Multiple Choice
Which closing sentence do you think is most appropriate in professional communication?
Thank you so much!!!
I am absolutely grateful to you :)
Thank you.
Thanks Much.
- 17. Multiple Choice
If you are sending a message to a large number of recipients in a mailing list, what is the most considerate way of directing the email?
Send the email to each recipient directly
Send the email using BCC (blind carbon copy) to keep each email private
Send the email using a long list of emails
Send the email to 5 recipients at a time, preferably in groups of people who know each other
- 18. Multiple Choice
The most important step in writing an email is to identify the type of action that the recipient is required to take
after reading your message. The 4 most common types of actions are:
Action, Proofread, Edit, FYI
Read, Reply, Ignore, Analyse
Action, Respond, Read, FYI
- 19. Multiple Choice
What should NOT be included in a professional email Signature?
Your Name
Your Designation
A quote
Your professional contact details
- 20. Multiple Choice
Which of the below is NOT TRUE when setting the right tone in an email?
Do not be abrupt
Do not be courteous
Do not be too flowery
Do not write when you are angry or upset
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