Have an account?
. Which of the following is not a method of continuing professional development (CPD)?
Manufacturers in-salon training on a new product range
Evening seminar on advanced nail art techniques
Reading newspapers and magazines
Entering nail competitions.
Who can help you to identify opportunities to develop your skills in your workplace?
Your mum and dad
The job centre
Where can you find information on the National Occupational Standards?
In my training workbooks
In a book about the industry
From the NOS website
on Salon Geek
What does S.M.A.R.T. stand for?
Specific, Measurable, Achievable, Reliable, Time-bound
Specific, Measurable, Actions, Reliable, Time-bound
Specific, Measurable, Attainable, Relevant, Time-bound
Specific, Measured, Attainable, Relevant, Timeless
Where can information be obtained on your own job role and responsibilities?
Candidate HB logbook.
Contract of employment
Where can information on colleagues’ responsibilities be accessed?
Company web site.
Company staff handbook.
Health and safety policy.
What may happen if working practices go beyond the employees limit of authority?
The client will be impressed with the capability of the staff member
Colleagues will be impressed by the capability of the staff member
An opportunity to discuss a pay increase will be created.
There is a possibility of causing damage or harm to self or others.
Which one of the following is the best action to take if difficulties occur when working with others?
Just ignore the problem and get on with the job in hand
Shout at the colleague and don’t work with them again.
Quietly explain to the client what is going on.
Speak to salon manager and explain the situation
Which one of the following is an example of a good listening technique?
Standing still gazing out of the window.
Talking over the conversation as you respond.
Remaining quiet and looking around at the clients waiting.
Eye contact and nodding head acknowledging understanding.
A harmonious working relationship affects the salon by
Maintaining a professional service and increasing clientele
Maintains a professional service and decreasing clientele
Encouraging a happy atmosphere, enabling everyone to go home early
Encouraging a negative working relationship that is a pleasure to work in.
Which one of the following best describes how to respond to feedback following a performance review?
Carry on in a negative manner and look for another stylist job.
Listen, act positively and work towards targets enthusiastically.
Take note of what has been said but just pass it off as the manager having a bad day.
Listen and agree with targets and don’t look at the review for the next three months.
Teamwork is best described as
standing around in the salon watching, learning and chatting to clients
making tea and coffee for colleagues and collecting lunches in own time if asked
responding in a positive and polite manner anticipating others needs and requirements
assisting others when busy if no one else is available enabling an early finish
Ensuring that you stick to commercial timings in the work place ensures that you are being
Really fast so that you can finish earlier
A cost effective employee
Negligent to your clients needs
A good salesperson