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Professional Development
Professional Development
Communication Skills
20 questions
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- 1. Multiple ChoiceWhat is non-verbal communicationcommunicating with someone by using gesturesGetting messages across with facial expressionsUsing your body language to convey something to someone elseAll of the above
- 2. Multiple ChoiceWhich of these is NOT an example of a verbal communication skillThe speed of our speechEye contactLanguage usedVolume of speech
- 3. Multiple ChoiceThe loudness or softness of the speaker's voiceratepitchvolumeposture
- 4. Multiple Choice
What is verbal communication?
gestures, facial expressions, and body positions
use of language
- 5. Multiple Choice
Communication without words is called
Silent speaking
Verbal communication
Nonverbal communication
Interpersonal communication
- 6. Multiple ChoiceWhen you speak, your listener gets messages from...What you say and your vocabularyHow you look and your wordsWhat you say, how you act, and your accentWhat you say, how you act, and how you look
- 7. Multiple ChoiceNon verbal language includes facial expressions, gestures, eye contact and ________.laughingappearancepostureall of the above
- 8. Multiple Choice
Examples of correctly using speech and volume skills include...
Giving the right info, speaking at the right volume, and articulating your words.
Speaking softly, use long pauses, and positive facial expressions.
Keep eye contact, speaking loudly, and using the right language.
Hold your head high, yell all your words, and keep your eyes closed.
- 9. Multiple Choice
Juan is drumming his fingers on the table while his mother gives him directions for cleaning the house. This gesture communicates
worried
impatience
contempt
disgust
- 10. Multiple Choice
Mr. Jones is stroking his chin while talking to his Science class. What is he communicating?
Anger
Fear
Contempt
Trying to make a decision
- 11. Multiple Choice
When asked if she was cheating during the test by her teacher, Kim looks down at the floor. What is her body language communicating?
fear
sadness
guilt
concealing something
- 12. Multiple Choice
John bites his fingernails but only in the presence of his coach. What is his body language communicating?
sadness
insecurity
fear
anger
- 13. Multiple Choice
Which of the following is a barrier to communication?
Message is not clear
Not listening
Lack of language skills
All of the above
- 14. Multiple Choice
Facial expressions, posture and eye contact are all skills in ....?
verbal communication
anti-verbal communication
post-verbal communication
non-verbal communication
- 15. Multiple ChoiceNon-verbal communication can stand-alone by itself and it is not linked to verbal cues.TrueFalse
- 16. Multiple ChoiceCommunication is always a ___ way process.onetwothreefour
- 17. Multiple ChoiceCommunication is the process of sending and receiving messagestruefalse
- 18. Multiple ChoiceMaking eye contact is a form of body language.TRUEFALSE
- 19. Multiple Choice
The process of exchanging thoughts and messages between two or more people is the definition of...
Eye Contact
Communication
Conflict
Communion
- 20. Multiple Choice
What type of language listed below is considered to always be unacceptable? Select ALL that apply.
Persuasive
Judgmental
Informative
Assumptive
Sexist
- Answer choicesTagsAnswer choicesTags