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RESPONDING EMAIL TO A COMPLAINT

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  • 1. Multiple Choice
    20 seconds
    1 pt

    Select the phrases that can be used to refer to the problem/mistake.

    Thank you for bringing this matter to our attention

    I would like to apologize for

    We are now currently looking into

    Thank you for letting us know about

    I assure you that

  • 2. Multiple Choice
    20 seconds
    1 pt

    Choose the expressions that can be used to show your sympathy towards the situation.

    We hope you have not been inconvenienced by

    I will do my best to

    We are taking the necessary steps to

    We hope that this has not caused you too much trouble.

  • 3. Multiple Choice
    20 seconds
    1 pt

    Choose the verbs/expressions that can be used to give reasons.

    ... was due to ...

    ... was caused by ...

    ... resulted in ...

    ... led to ...

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