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- Multiple ChoicePlease save your changes before editing any questions.
Select the phrases that can be used to refer to the problem/mistake.
Thank you for bringing this matter to our attention
I would like to apologize for
We are now currently looking into
Thank you for letting us know about
I assure you that
- Multiple ChoicePlease save your changes before editing any questions.
Choose the expressions that can be used to show your sympathy towards the situation.
We hope you have not been inconvenienced by
I will do my best to
We are taking the necessary steps to
We hope that this has not caused you too much trouble.
- Multiple ChoicePlease save your changes before editing any questions.
Choose the verbs/expressions that can be used to give reasons.
... was due to ...
... was caused by ...
... resulted in ...
... led to ...
- Multiple ChoicePlease save your changes before editing any questions.
When you would like to assure someone that you will solve the problem/mistake, the expressions you can use are ...
We are doing everything possible to ...
We are doing our best to resolve ...
I can give you our assurances that ...
I'm terribly sorry about ...
- Multiple ChoicePlease save your changes before editing any questions.
The following expression "Please accept our sincere apologies for ..." is used to ...
give reasons
refer to the problem
apologize
take action
- Multiple ChoicePlease save your changes before editing any questions.
The expression "Thank you once again for your information about ..." is used to
politely close the email
rectify the problems
take actions
give assurances