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- 1. Multiple Choice
ITIL stands for __________
Information technology infrastructure library
Information technology information library
Information technology important library
Information technology irregular library
- 2. Multiple Choice
ITIL was developed by _____________
ITSM
CCTA
HRTS
PDCA
- 3. Multiple Choice
ITIL was developed in the year ___________
1980
1970
1972
1982
- 4. Multiple Choice
ITIL
version 2 was published on ___________
2001
2006
2004
2000
- 5. Multiple Choice
ITIL has __________ processes.
26
22
20
23
- 6. Multiple Choice
In ITIL version 3 processes and functions are grouped into _____ volumes.
5
10
30
8
- 7. Multiple Choice
The ____________ is a set of specialized organizational capabilities for providing value to customers in a form of services.
Demand management
Portfolio Management
Service management
Risk management
- 8. Multiple Choice
The ____________ is the most critical management system used to support all processes and describe provider's services in terms of business value.
Demand management
Portfolio Management
Service management
Risk management
- 9. Multiple Choice
The _____________ contain details of all services and their status.
Demand management
Service management
Risk management
Portfolio Management
- 10. Multiple Choice
Service portfolio is designed by _____________
Service portfolio
Service design
Service trainer
Customers
- 11. Multiple Choice
Value consists of two primary value __________ & _______________.
Service & cost
Training & Risk
Utility & Warranty
Analysis & Risk
- 12. Multiple Choice
A set of responsibilities defined in a process and assigned to a person or a team is called ____________
Role
Customer
Trainer
Developer
- 13. Multiple Choice
The __________ provides guidance on how to design, develop and implement IT services as strategic assets
Service Strategy
Service Transition
Service portfolio
Service Design
- 14. Multiple Choice
The _____ Provides guidance for the design and development of services and service management processes
Service Design
Service transition
Service portfolio
Service Strategy
- 15. Multiple Choice
Task in execution is called _________________.
Process
Design
Maintenance
Warranty
- 16. Multiple Choice
The purpose of ________ Management is to provide a single source of consistent information on all agreed service
supplier
Change
Incident
Service
Catalogue
- 17. Multiple Choice
The _____ Provides guidance for the improvement of capabilities and transitioning services into operation
Service Design
Service Operations
Service Transition
Service Strategy
- 18. Multiple Choice
The _______ Provides guidance on service delivery and support so as to ensure value for the customer and service provider
Service strategy
Service Design
Service Transition
Service Operations
- 19. Multiple Choice
The _________ is defined as the uncertainty of outcome
ITSM
manage
HRTS
RIsk
- 20. Multiple Choice
The _____________ is a culture which promotes collaboration between Development and Operations Team to deploy code to production faster in an automated.
DevOps
ITIL
HRTS
ITSM
- 21. Multiple Choice
The _____________ defines a methodology for improving the quality of software and the overall development process
Process
Design
Life cycle
None
- 22. Multiple Choice
GIT is a _______ tool
testing
Version Control
coding
debug
- 23. Multiple Choice
The Agile methodology is a s/w development methodology that came to light on ______________
2005
2001
2000
2004
- 24. Multiple Choice
GIT was developed by __________.
Patrick Debois
Andrew
Clay
None
Linus Torvalds
- 25. Multiple Choice
Central file storage location is called _______________.
Repository
Version control system
Distributed control system
Trunk
- 26. Multiple Choice
The _________ contains the current version of a software project.
Repository
Branches
Trunk
Tags
- 27. Multiple Choice
The __________ Uploads changes from all local branches to the respective remote repositories.
git push
git pull
git merge
git fetch
- 28. Multiple Choice
The ____________Puts current working files into the stage.
git clone
git pull
git add
git merge
- 29. Multiple Choice
The ____________ Replaces the current working files with files from a branch.
git check in
git checkout
git pull
git push
- 30. Multiple Choice
On GitHub, ___________ means (similar to) checking-out code and pull request means (similar to) checking-in code.
Checkout
Checkin
Cloning
BitKeeper
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