No student devices needed. Know more
30 questions
Most transaction processing systems use sophisticated mathematical models or statistical techniques.
TRUE
FALSE
Producing a bill of materials is a business process in which of the following functional areas?
Research and development
Sales and marketing
Finance and accounting
Manufacturing and production
Cross-functional processes are those that require input, cooperation, or coordination between the major business functions in an organization.
TRUE
FALSE
If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?
ESS
MIS
DSS
TPS
TPS is typically a major source of data for other systems.
TRUE
FALSE
Which of the following would you use in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?
TPS
MIS
DSS
CRM
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?
MIS
DSS
TPS
KMS
Which level of the organization is an ESS specifically designed to serve?
Middle management
Senior management
Operational
Knowledge workers
An ESS supports which of the following?
Decision making and administrative activities of middle managers
Knowledge and data workers in an organization
Long-range planning activities of senior management
Day-to-day processes of production
Using the Internet to buy or sell goods is called:
e-business
an intranet
e-commerce
an extranet
A DSS is most commonly used by the operations management level of an organization.
TRUE
FALSE
For non-routine decision making, senior managers rely on management information systems.
TRUE
FALSE
An organization's MIS and DSS supply an ESS with summarized information.
TRUE
FALSE
All of the following are examples of business intelligence systems EXCEPT a system that ___________
summarizes and reports on a company’s basic operations.
compares total annual sales figures for specific products to planned targets.
tracks the flows of materials in a factory.
focuses on problems that are unique and rapidly changing.
•Systems for linking the enterprise
•Span functional areas
•Execute business processes across the firm
•Include all levels of management
All of the above are characteristics of which category of system?
MIS
SCM
Enterprise applications
CRM
The four major types of enterprise applications are:
TPS, MIS, DSS, and ESS.
SCM, CRM, DSS, and KMS.
ERP, SCM, DSS, and CRM
ERP, SCM, CRM, and KMS.
________ systems are also known as enterprise systems.
Resource planning
Enterprise resource planning
Enterprise support
Management information
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?
Transaction processing system
Enterprise planning system
Supply-chain management system
Reverse logistics system
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?
Corporate culture
Language
Time zones
Privacy
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?
CRM
Enterprise system
Intranet
Extranet
Select all statements that is (are) true about growing importance of collaboration.
Changing nature of work.
Growth of professional work
Changing organization of the firm
Emphasis on innovation
Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?
Virtual meeting system
The time/space collaboration and social tool matrix
The collaboration matrix
Cloud collaboration
A website that allows citizens to file taxes online is a form of e-government.
TRUE
FALSE
The Chief Knowledge Officer (CKO) helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.
TRUE
FALSE
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.
e-commerce
SCM
enterprise applications
e-business
Intranets is a medium to integrate and expedite the flow of information among internal company websites which are only accessible by employees.
TRUE
FALSE
Which of the following types of system would you use to manage relationships with your customers?
MIS
KMS
CRM
SCM
Social business is the use of social networking platforms (internal and external) to engage employees, customers, and suppliers.
TRUE
FALSE
–Virtual meeting systems (tele-presence)
–Cloud collaboration services (Google Drive, Google Docs, etc)
–Microsoft SharePoint and IBM Notes
–Enterprise social networking tools
All of the above are examples collaboration and social business platforms.
TRUE
FALSE
This is an illustration of process flow in _________.
solving problem
developing information system
evaluating software tools
managing organisation
Explore all questions with a free account