Have an account?
Skip to Content
Build your own quiz
Suggestions for you
10 questions
Show Answers
See Preview
- 1. Multiple Choice
Internet not working , Customer has 3 logs in last 12 Hours with no logs in last 3 hours this case will be :
Data down
Physical instability
Wrong Card and Port
- 2. Multiple Choice
While Escalating Data Down Case , SLA will be
1 Day
2 Days
3 Days
- 3. Multiple Choice
Customer has ticket Data Down in IU , CCA informed him that he within SLA , Right SR is :
FBB Tech Problem > Data Down > IU-Resplitted
FBB Tech Problem > Data Down > Follow up After SLA
FBB Tech Problem > Data Down > Follow UP
- 4. Multiple Choice
Customer has Data Down , after running SELT on the line result was ( 0 m ) right action is :
Check connection Type from
Escalate to IU
Ask Customer to change CPE
- 5. Multiple Choice
Customer has Data Down , Selt result : 200 m , connection type : Main wire , and informed us that he will connect from his main and call us later , right SR is :
FBB Tech Problem > Data Down > Will connect from main
FBB Tech Problem > Data Down > Will connect from main wire
FBB Tech Problem > Data Down > Will try with another CPE
- 6. Multiple Choice
Customer has Data Down ticket with Update ( let CST try with another CPE ) and problem solved after checking with another CPE , right SR is :
FBB Tech Problem > Data Down > Will try with another CPE
FBB Tech Problem > Data Down > Solved By Exchange
FBB Tech Problem > Data Down > CPE Problem
- 7. Multiple Choice
If power Led is turned on with red color while it's not the normal behavior of the CPE , CCA will consider it power failure :
True
False
- 8. Multiple Choice
Customer has Data Down ticket with Update from IU team ( Re-Splitted done ) and problem still exist , right action is :
Let customer connect from his main
Run SELT Test
Escalate to IU directly
- 9. Multiple Choice
Customer has Data Down , after running SELT on the line result was ( 230 m ) right action is :
Check connection Type
Escalate to IU
Ask Customer to change CPE
- 10. Multiple Choice
If customer still had Data Down and didn't get the visit while there was an update on TTS that visit performed noting that he called us after 3 Days from this update , right action is :
Run Selt Test
Escalate to IU
Re-Troubleshoot Data Down
- Answer choicesTagsAnswer choicesTags