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17 questions
When you are talking to a colleague or a customer at work, how many space is between you?
4-12 feet away
1-2 feet away
less than a foot away
A clean and tidy office makes a good inpression on clients?
Yes
No
External noise is a negative factor at work?
Yes
No
What does this body language indicates?
Confidence
Sadness
Shame
Nervousness
When talking to someone, feet pointed towards you is a sign of mutual interest?
Yes
No
Usually when someone asks you if you're okay, they don't usually ask a second time because your tone of voice was convincing.
Do you usually arrive on time to meetings, gatherings, parties, etc.?
Yes, I usually arrive on time
No, I frecuently arrive some minutes later
In a sales position it is imperative that the sales agent maintain the dominant role. The most effective method of doing so is by:
This is the first thing people judge.
Chronemics
Proxemics
Physical appearance
Pitch
We use ____ to gain trust and introduce ourself to a client or a co-worker.
Hug
Kissing either on one or both cheeks
Handshake
Hand on shoulder
Gerald has learned that the new culture to which he will be moving is a low-contact culture. In order to fit in, Gerald knows that he must do less (fewer) _____.
Hand gestures
Interaction with strangers
Eye contact
Touching
Tone of voice can reveal your true feelings
Keeping a good posture is important because ....
It helps show the customer you are confident and have a good attitude
Customers may be judging you
You may stretch your uniform and have to pay for another one
It will help the customer understand that you are a health conscious person
By choosing to speak from the floor instead of the dais, a speaker can show the audience a sense of:
Closeness
Equality
Informality
Respect
If a speaker winks after saying something, it suggests to the audience that the subject is:
Do people usually know when you're being sarcastic?
Yes
No
If you arrive to a meeting with someone are you willing to wait the other person for more than 10-15 minutes?
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