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- 1. Multiple Choice
Who are the primary users of SCM systems?
A. Sales, marketing, customer service
B. Accounting, finance, logistics, and production
C. Customers, resellers, partners, suppliers, and distributors
D. All of the above
- 2. Multiple Choice
Which application’s primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?
A. CRM
B. SCM
C. ERP
D. All of the above
- 3. Multiple Choice
Which application’s primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?
A. CRM
B. SCM
C. ERP
D. All of the above
- 4. Multiple Choice
What is the primary difference in an organization before and after an ERP installation?
A. Employees work across different departments
B. Databases across departments are separate
C. Central database for all departments
D. All of the above
- 5. Multiple Choice
When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.
TRUE
FALSE
- 6. Multiple Choice
One of the primary reasons for ERPs explosive growth is that an ERP system is a logical solution to the many incompatible applications found in business today.
TRUE
FALSE
- 7. Multiple Choice
Material Requirement Planning (MRP) utilizes software applications for scheduling _________.
sales management
production processes
marketing techniques
human resource management
- 8. Multiple Choice
1. The purpose of Supply Chain Management is to _________.
provide customer satisfaction
improve quality of a product
integrate supply and demand management
increase production
- 9. Multiple Choice
Just-In-Time (JIT) or SCM purchasing requires the following condition:
Many suppliers
Short-term contracts
Cooperation between purchasing and suppliers
Continuous competitive bidding
- 10. Multiple Choice
CRM is a company-wide business strategy designed to optimize which of the following?
Customer satisfaction
Product branding
Revenue
Expenses
- 11. Multiple Choice
A CRM database focuses on collecting all of the following vital statistics on consumers EXCEPT _____.
family size
purchasing habits
transaction methods
product usage
- 12. Multiple Choice
Enterprise systems use multiple databases aimed at different business units.
TRUE
FALSE
- 13. Multiple Choice
Customer support, sales management and contact management are key features of a Customer Relationship Management system.
TRUE
FALSE
- 14. Multiple Choice
_____ includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivering finished product to customers.
Maintenance, repair and operations (MRO)
Materials requirement planning (MRP)
Customer relationship management (CRM)
Supply chain management (SCM)
- 15. Multiple Choice
Customer relationship management can help a business to identify its _________.
best-selling products
most talented employees
financial strengths and weaknesses
most valuable customers
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