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- 1. Multiple Choice
You have been tasked with designing a workstation that will run VMware Workstation virtualization software. A
software engineer will use it to run virtual machines for application development and testing. Which of the following criteria should MOST likely be included in your design for this system? (Select TWO).
HTPC form factor
64-bit processor with eight cores
RAM configured to run in quad-channel mode
RAID 5 disk array
Video card with HDMI output
- 2. Multiple Choice
ou are purchasing a PC system that will be used as a file and print server in a small business. Which of the following hardware selection criteria is the MOST important for this system? (Select TWO).
HDMI output
RAID 1+0 array
High-end video adapter with GPU
RAID 0 array
64-bit multi-core processor
- 3. Multiple Choice
You are a trainer for your company and often teach courses in a classroom located on-campus or in a hotel conference
room. In your office, which is separate from the classroom, you have two external monitors connected to your laptop,
and you are able to display different content on each monitor. However, when teaching, you only have your laptop
and a projection unit. To make teaching easier, you want the same content to show on both the laptop monitor and the
projection screen.
Which of the following multiple display options would be BEST to select when teaching?
Show only on 1.
Extend these displays.
Show only on 2.
Duplicate these displays.
- 4. Multiple Choice
You work as the IT administrator for a small news station. Jill, an employee in building 2, works in the audio/video
editing department and would like to increase her productivity. For example, she would like to be able to run multiple
programs simultaneously and be able to compare video clips side-by-side. Which of the following configuration changes would provide the BEST solution for Jill?
Provide Jill with a second computer.
Configure Jill's computer with a higher resolution.
Configure Jill's computer to have dual monitors.
Grant Jill access to a remote workstation.
- 5. Multiple Choice
Joe is working on a design team that uses a computer-aided design (CAD) system. Joe has been complaining that it takes too long to perform tasks such as panning, rotating, and zooming. You have been asked to look at Joe's computer and to make any changes required to increase Joe's productivity. Which of the following changes would BEST meet Joe's needs?
Add a very high-end video board.
Configure Joe's workstation with dual monitors.
Increase the memory for the onboard video embedded in the motherboard.
Add a second high-capacity hard drive to Joe's computer.
- 6. Multiple Choice
You have just purchased a new home and want to purchase a home theater computer system. Which of the following hardware selection criteria are the MOST important for this system? (Select TWO).
HTPC form factor
64-bit processor with 12 cores
Video card with HDMI output
RAM configured to run in quad-channel mode
RAID 5 disk array
- 7. Multiple Choice
Which of the following tools is specifically designed to test the DC voltage on a hard disk drive power connector?
Power supply tester
Cable tester
Loopback plug
Multimeter
- 8. Multiple Choice
You have a laptop with a dual-core processor that has the following characteristics:
1024 KB L2 cache, 125 Watts, 45nm process size
You want to upgrade the processor to one that uses less power. Which of the following characteristics would MOST likely identify a processor that uses less power?
90 Watts
32nm process size
512 KB L2 cache
Single-core processor
- 9. Multiple Choice
You have a desktop computer that uses a 250-watt power supply. You recently added a four-disk RAID 10 array to the system, and now it spontaneously shuts down.
Which of the following would MOST likely rectify this issue?
Upgrade to smaller capacity hard drives.
Use the switch on the power supply to switch from 115 VAC to 230 VAC.
Upgrade to a power supply that provides more volts.
Upgrade to a power supply that provides more watts.
- 10. Multiple Choice
You are trying to troubleshoot a desktop power supply issue using a voltmeter.
Which of the following options are the MOST common voltages produced by the power supply? (Select TWO).
+/- 5 v
+/- 10 v
+/- 110 v
+/- 12 v
+/- 120 v
- 11. Multiple Choice
You are building a new computer from both new and used parts. The video card is a PCIe video card that requires an 8-pin power connector. However, your power supply doesn't have an 8-pin PCIe power connector. Which solution would be the least expensive option for your system?
Use an adapter cable to connect two 4-pin Molex connectors to the 8-pin PCIe connector.
Purchase a new power supply with the necessary connector.
Purchase a new video card that does not require a power connector.
Connect the 8-pin processor cable to the video card.
- 12. Multiple Choice
You are servicing a client's computer that has been randomly restarting. You decide to test the power supply using a multimeter. You connect the positive lead to the yellow wire on one of the Molex connectors. Which of the following BEST describes the action you should take based on the multimeter reading shown below?
Replace the power supply because it is failing.
Switch the voltage selector on the back of the power supply to 230 volts AC.
Continue using the power supply until the voltage on the yellow wire drops to less than 9 volts.
Keep using the power supply, but stop using that particular Molex connector.
- 13. Multiple Choice
Your company relocated you from the United States to their United Kingdom office in London. You brought
your personal computer with you and are in the process of setting it up. Your computer was previously configured to receive 115 VAC, but the electricity in London uses 230 VAC. Which of the following would allow your computer to run on 230 VAC?
Edit the BIOS and modify the voltage input setting.
Purchase a voltage converter and plug your computer into the converter box.
Purchase a new power supply that is compatible with 230 VAC.
Inspect the power supply unit for a manual voltage switch and move it to 230 VAC otherwise no action is necessary.
- 14. Multiple Choice
You are an IT professional that works with home users. One of your customers works from home and uses multiple Windows computers as well as an Apple Mac computer. Your customer wants to be able to switch between his computers without changing the keyboard and monitor currently in use. Which of the following devices would BEST facilitate sharing his monitor and other input devices with all of his
computers?
HDMI splitter
USB multi-port hub
KVM switch
VGA splitter
- 15. Multiple Choice
You have three computers in your office. You would like to reduce the time it takes to move from one computer to the next, and you would like to use only one keyboard, one monitor, and one mouse for all three computers.
Which of the following devices BEST allows this type of setup?
USB hub
Router
DVI
KVM
- 16. Multiple Choice
Ida, one of the employees in the sales department, needs a way to display her PowerPoint sales presentation to a large group of potential customers. She has asked you to set up the conference room in preparation for her presentation.
You will need to purchase a display system for the conference room. Which of the following display systems would be the BEST to purchase?
A large LCD monitor
A large Plasma monitor
A large OLED monitor
A large screen and a projector
- 17. Multiple Choice
Which of the following devices would you add to a computer if you needed to take inventory at a retail store by scanning the UPC symbols on products?
Bar code reader
Scanner
Trackball
Touch screen
- 18. Multiple Choice
Which printer permission would you assign to a user so that she can pause the printer?
Pause printers
Print
Manage this printer
Manage documents
- 19. Multiple Choice
Which printer management component would you use to view the drivers used by a printer?
Print server properties
Print queue
Printer properties
Print spooling service
- 20. Multiple Choice
Which printer management components would you use to view the port a printer uses? (Select TWO.)
Print server properties
Printer properties
Print queue
Print spooling service
Print queue properties
- 21. Multiple Choice
Which type of printer uses lasers and electrical charges to transfer images to paper?
Thermal inkjet (bubble jet)
Piezoelectric crystal inkjet
Laser
Dot matrix
- 22. Multiple Choice
Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be
printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing. Which of the following printers BEST meets the printing requirements for your company?
Inkjet
Laser
Dot matrix
Thermal
- 23. Multiple Choice
You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part carbon-based forms), and the same information must show up on all four pages with a single pass of the printer. Which printer type would you recommend?
Ink Jet
Dye sublimation
Laser
Impact
- 24. Multiple Choice
Which of the following types of printers heats the ink in its print head to print?
Laser
Piezoelectric crystal inkjet
Bubble jet (inkjet)
Thermal
- 25. Multiple Choice
Which type of printer uses an inked ribbon?
Dye sublimation
Ink jet
Dot matrix
Laser
- 26. Multiple Choice
Which of the following virtual printing options allows you to convert a Word document into a .jpg file?
Print to File
Print to PDF
Print to XPS
Print to Image
- 27. Multiple Choice
Which of the following allows a computer to communicate with a printer?
Print driver
Print queue
Printer port
Print spooler
- 28. Multiple Choice
You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers. What should you do next?
Report to your supervisor that the job was completed.
Edit the printer properties to configure device-specific settings.
Share the printer over the network with the rest of the organization.
Document the steps you took to complete the configuration.
- 29. Multiple Choice
A customer has brought a computer in to be repaired. He said he thinks that the sound card has stopped working because no audio is produced when music, video, or DVDs are played. Which troubleshooting step should you take first? (Select TWO.)
Verify that the volume isn't muted.
Download and install the latest sound card drivers.
Verify that speakers are plugged into the correct jack and are powered on.
Replace the sound card with a known good spare.
Verify that no IRQ or I/O port address conflicts exist between the card and other devices in the system.
- 30. Multiple Choice
A customer would like you to install a high-end video card suitable for gaming. Your installation and configuration SHOULD include which of the following? (Select THREE).
Ensure that the video card is compatible with the expansion slot.
Install new the video drivers from CD and then install updated drivers from the internet.
Configure the PC to use the integrated graphics if available and needed.
Disable power to the integrated graphics.
Link the integrated graphics to the new high-end video card using the bridge clip.
- 31. Multiple Choice
You are in the process of building a new computer. You would like to configure your computer to use Crossfire to improve performance when playing your favorite game. Which of the following will be part of the configuration process?
Purchase two identical video cards.
Purchase a video card that supports the DVI standards.
Purchase a video card that supports HDCP.
Purchase a video card that supports the HDMI standards.
- 32. Multiple Choice
You are in the process of building a new computer. You would like to configure your computer to use SLI to improve performance while playing your favorite game.
Which of the following will MOST likely be part of the configuration process? (Select THREE).
Purchase two graphics cards with SLI and similar specifications.
Purchase a motherboard with two (or more) PCIe x16 slots.
Connect at least one monitor to the graphics card.
Purchase a 1200-watt power supply.
Purchase a 7200 rpm or better hard drive.
- 33. Multiple Choice
You are building an HTPC (home theater PC) that will be connected to an HDTV. You want to be able to play Blu-ray movies on the HTPC.
Which of the following features should your video card and HDTV MOST likely support?
HDCP
OpenGL
DirectX
HDTV
- 34. Multiple Choice
A customer wants to add an additional video card to her computer so she can play the latest computer games. As a result, this system will now have a multi-GPU configuration. Which of the following statements are true? (Select TWO).
The motherboard should support either SLI or CrossFire.
For the best performance, both video cards should be identical.
An SLI video card can be linked with a CrossFire video card.
Linking video cards also provides additional video output ports.
Linking only shares memory resources, not GPU resources.
- 35. Multiple Choice
Your company has decided to hire a full-time video editor. You have been asked to find a system with the level of display quality needed by someone who will be working with video all day. Which of the following video related specifications will have the greatest impact on display quality? (Select TWO).
Refresh rate
Resolution
Memory
Display connector type
GPU configuration
- 36. Multiple Choice
Which expansion slot is best for high-end dedicated video cards?
PCI-X
PCIe x16
AGP
PCIe x1
- 37. Multiple Choice
You work as the IT administrator for a small corporate network. One of the company employees needs to add an additional PCI card to the motherboard. When you open the computer, you see that the card purchased will not fit due to the card's height. Which of the following is the BEST method for using the newly purchased card?
Use a firewire card to allow the new card to be installed parallel to the motherboard.
Use a riser card to allow the new card to be installed parallel to the motherboard.
Use an expanded case to accommodate the height of the newly purchased card.
Use a parallel card to allow the new card to be installed parallel to the motherboard.
- 38. Multiple Choice
Which network component connects a device to the transmission media and allows it to send and receive messages?
Bridge
Switch
Network interface card
Protocol
- 39. Multiple Choice
You are building a new computer and want to purchase a motherboard that has integrated sound with digital audio output. Which of the following ports would you MOST likely find on the motherboard faceplate that indicates digital audio support?
Mini-TRS
Mini-DIN
DB-15
F-type
S/PDIF
- 40. Multiple Choice
You would like to install Windows on a computer that previously had another operating system installed on it, but you are not sure if the audio card is compatible. The installed audio card is a SoundMax D1371 (PCI) card.
Which of the following BEST describes the next step you should perform?
View the device manager and check the current driver details.
Use a card known to be compatible with Windows.
Change from a PCI card to USB.
Check the manufacturer website for compatibility information.
- 41. Multiple Choice
You are building one of your customers a home theater PC (HTPC) to connect to an HDTV and high-definition audio system. The customer is going to be playing mostly Blu-ray movies on the system. Which of the following features should the sound card include? (Select TWO).
S/PDIF output
Dolby Digital, DTS support, or SDDS support
Line-level in port
MIDI support
IEEE 1394 port
- 42. Multiple Choice
A technician wants to connect a computer to a high-definition television (HDTV). The technician has attached an HDMI cable from the video card to the television, however, the video card is only sending a video signal over the cable. The technician decides to use the audio pass-through technique to deliver audio to the television. An audio output cable is connected to the video card and television. Which of the following options was used for the audio pass-through?
DirectX/OpenGL
Multi-GPU
HDMI out
HDCP
- 43. Multiple Choice
You have just finished upgrading the CPU in your desktop system. After running the system for about 10 minutes, the system locks up and automatically restarts.
Which of the following is the BEST first step in troubleshooting the problem? (Select TWO).
Make sure the heat sink is properly mounted and has thermal paste.
Check the CPU fan power.
Remove any unneeded components and run the system.
Replace the power supply.
Check the power supply voltage switch.
- 44. Multiple Choice
Which of the following accurately describes case fans? (Select TWO).
Create a pressurized system inside the case.
Pull cool air from the front and blow hot air out the back.
To reduce dust and debris, they should all exhaust hot air.
Do not have a specific design for moving air.
Only necessary on high-end gaming systems.
- 45. Multiple Choice
You recently upgraded the processor in your laptop computer to a faster processor. The computer runs, but after you use it for several minutes, it shuts down unexpectedly. Which of the following steps would you MOST likely perform first to troubleshoot this issue?
Charge the battery and then run the laptop from the battery.
Test the memory for errors.
Use a multimeter to test the inverter.
Make sure the case fans are plugged in.
- 46. Multiple Choice
A computer was brought into your help desk center for repair. You have been told that it randomly locks up.
Which of the following is MOST likely causing this issue?
Faulty mouse or keyboard
Failing network adapter
Overheated processor
Loose monitor cable
- 47. Multiple Choice
Which of the following will ensure optimal system cooling? (Select THREE).
Bundle cables together and secure unused cables to the case.
Keep the ambient temperature below 80° F.
Leave space between the case and any walls or obstructions.
Stack hard drives next to each other.
Remove the side panel on the case.
- 48. Multiple Choice
Which of the following processor features used is MOST likely to dynamically reduce power consumption based on current operating conditions?
Hyper-threading
Overclocking
Caching
Multi-core
Throttling
- 49. Multiple Choice
Your system crashes at various times: sometimes on startup, sometimes when running a software application, sometime when a certain group of applications is running. You suspect a malfunctioning CPU, but none of the common issues seem to be present. You have not configured overclocking. There is no overheating. The CPU is seated correctly and locked into its socket.
What can you do to definitively determine if the CPU is causing the system crashes?
Replace the suspect CPU with a known good CPU of the same make and model.
Switch to a comparable CPU from a different manufacturer.
Downgrade to a CPU that has fewer cores and is less demanding on your system resources.
Throttle the processor to reduce the operating frequency and minimize power consumption.
- 50. Multiple Choice
After working without problems for a couple of years, your computer has begun to lock up. You suspect that it is a thermal issue, but you can't find any component that is not functioning correctly. You have not replaced the CPU or installed any new devices. The CPU cooling fan and the power supply fan are working properly. The lock-ups are happening with increasing frequency.
Which of the following is the MOST common condition that might explain these symptoms?
The BIOS has never been flashed and has gotten more and more out of date.
An accumulation of dust has gradually built up.
The internal temperature sensor is beginning to malfunction intermittently.
The power supply has been switched to the wrong voltage setting.
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