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- 1. Multiple Choice
How quickly should you try to answer the phone?
Let the answering machine take a message.
Within three rings
Within five rings
On the first ring
- 2. Multiple Choice
When you pick up the phone, what is the very first things you say?
Ask for a person by name
Your name
Ask the name of the person you called
Hello
- 3. Multiple Choice
It is good manners to mumble on the telephone. Native English speakers can understand well. True or False
True
False
- 4. Multiple Choice
If you don't understand what was said, how do you respond?
I don't understand.
Can you say it one more time more slowly?
Would you please repeat that?
All of the above
- 5. Multiple Choice
In the United States it is acceptable manners to hang up the phone without saying goodbye. True or False?
True
False
- 6. Fill in the Blank
When speaking on the phone, what polite words must you remember to use when asking for information and receiving information?
- 7. Multiple Choice
What information do you need to give when setting up a meeting with a friend?
Place, Time, Date
Place, Food, Name
Date, Time, People Coming
Time, Year, Place
- 8. Multiple Choice
What information should you provide first?
Your purpose in calling
Who you are calling for
Your name
Both your name and who you are calling for
- 9. Multiple Choice
How do you ask who is on the other end of the phone?
Tell me who this is.
Is this _(friend's name)_?
May I ask who is calling, please?
Who are you?
- 10. Multiple Choice
On the phone, how do you decline an invitation to meet up?
No.
No, I am sorry. I am busy on _______. Maybe we can meet up some other time.
I am busy.
Never
- Answer choicesTagsAnswer choicesTags