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21 questions
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- 1. Open-ended3 minutes1 pt
Give 4 are the auxiliary services we offer our to partners.
- 2. Open-ended3 minutes1 pt
To able to access the new fuel advance option via the app, what are the requirements that one must meet?
- 3. Multiple-choice2 minutes1 pt
On the partner app, which of the following statement is true when it comes to the new fuel advance process? (select all applicable)
One can track the progress of their request.
One can cancel the request before it has been actioned on CC or partner portal
One can confirm once they have fueled
One can place fuel requests against ongoing orders.
- 4. Multiple-choice45 seconds1 pt
Nina tafuta hio option yenu mupya ya kufuel...Nita ona wapi kwa app. I have an ongoing order, and I would appreciate it if I can get it."Says Alex, who drives a van.
How do you as a cx rep meet his needs? (select all applicable)
Patricia says"Simply access this via the main menu-Auxilary services-fuel advance"
John says"Just open the ongoing order, on the bottom of it, you will see the get fuel advance option, on the order card flow and you are good to go"
Wendy says"I, unfortunately, have to manually request that for you-Please share with me the amount you need, and I will jump right to it and have you sorted in no time."
- 5. Multiple-choice45 seconds1 pt
I see a request done by my driver James, and I don't think it's necessary. Please remove it."Says Wendy, the main owner.
How do we troubleshoot this?
Unfortunately, you cannot edit that from your end. Allow me to work on this from my end and cancel the request.
Yes. This has been done. I have canceled the request.
Yes. This has been done. I have canceled the request. Wendy next time, take note that you can also, cancel such request in your app by clicking on menu-Auxilary-pending-then under action-cancel this
- 6. Open-ended3 minutes1 pt
What are the requirements to join Sendy as a partner?
- 7. Open-ended3 minutes1 pt
I registered with you guys as a driver and upto now,I honestly have not received any feedback. Please confirm hio application yangu imefika wapi?
- 8. Open-ended3 minutes1 pt
Under order confirmation, what are the reasons why a rider would be calling us? Mention 5 and explain in-depth
- 9. Open-ended3 minutes1 pt
I want a bike loan ...How best would you troubleshoot this.
- 10. Open-ended3 minutes1 pt
Mbona running balance yangu sio sawa na current balance.Naona kama 750 haiko kwa account. Advise rider X accrodingly.
- 11. Open-ended2 minutes1 pt
Rider X, driving a bike is trying to withdraw on Friday but encountering issues on the app. What could be the reason why he cannot withdraw.
- 12. Open-ended3 minutes1 pt
Mbona nimekaa hapa na Rashid,yeye anapata orders tu na mimi hata simu haileti orders. Advise this rider.
- 13. Open-ended3 minutes1 pt
Nyinyi watu aki.Nimekuwa blocked for 2 hrs(Why would a partner get such a message)
- 14. Open-ended3 minutes1 pt
Give the reasons why you would penalize a rider for proximity.
- 15. Open-ended30 seconds1 pt
What do we consider as the minimum hrs that one has to online?
- 16. Open-ended2 minutes1 pt
I want to see my rating kwa app na sijui vile nitaona.Nifanye aje?
- 17. Open-ended3 minutes1 pt
Hii kitu inashinda ikisema update documnets kila saa nataka kutoa pesa....ebu nisadieni please.
- 18. Open-ended3 minutes1 pt
I have been waiting,sasa almost 20 minutes and the client is not picking my call. Please toa hii order ina waste my time. How best would you sort this query.
- 19. Open-ended3 minutes1 pt
Nimeongea hapo na Patricia sa hizi tu akasema atapiga...bado na ngoja,shida yangu ni,mimi niliwachana na owner juzi,amesha andika barau na sasa hamja nipea feedback.How best do you sort this rider.
- 20. Open-ended3 minutes1 pt
Name the 4 types of Insurance covers that Sendy provides
- 21. Open-ended3 minutes1 pt
Name 5 counties that we are operational in for intercounty.
