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- 1. Multiple Choice
Receptionist: Hello, this is Midtown Medical Centre.
Sara: Hello. I’d like to make an appointment to see the doctor, please.
Receptionist: Have you been here before?
Sara: No, I haven’t.
Receptionist: Ok. Can I have your name please?
Sara: It’s Sara Jones.
Receptionist: I have an opening at 2:30 this afternoon. Is that ok?
Sara: Yes, that’s fine.
Receptionist: We’ll see you soon.
Sara: Thank you. Goodbye
Question: Where could possibly be the correct place for the conversation above?
- 2. Multiple Choice
Receptionist: Good morning, Hair Design.
Kate: Can I make an appointment with Michelle, please?
Receptionist: Is it for a hair cut?
Kate: Yes.
Receptionist: When do you want to come in?
Kate: Do you have something on Saturday afternoon?
Receptionist: Yes, is 4pm ok?
Kate: Yes, that’s fine.
Receptionist: What’s you name, please?
Kate: It’s Kate Smith.
Receptionist: Ok Kate, we’ll see you at 4pm on Saturday.
Kate: Thanks. Bye.
Question: Where could possibly be the correct place for the conversation above?
- 3. Multiple Choice
Which expression is showing a greeting?
I’m sorry. Could you repeat that?
Good morning. This is Indah speaking. How may I help you?
Thanks for calling and have a great day.
Would you like to leave a message?
- 4. Multiple Choice
Which expression is showing leave-taking?
Please hold while I put you through to the manager's office.
I'm sorry, but Lisa's not here at the moment. Can I take a message?
Could you ask him to call Paul when he gets in?
Thank you for calling. Good bye for now.
- 5. Multiple Choice
When the receiver is not sure what the caller is talking, the correct expression would be _______
I'll make sure she gets your message.
Good morning. Is Dr Martin available, please?
Could you speak a little bit slower, please?
Well, I guess I'd better get going. Talk again soon, OK?
- 6. Multiple Choice
Which picture is showing improper gesture when making a phone call?
- 7. Multiple Choice
Which one is not the proper telephone etiquette?
Directly state you intention without telling your name
Always bid farewell before hanging up the phone
Introduce yourself if you call for the first time
Don't let the caller wait too long
- 8. Multiple Choice
Which expression is showing the caller to wait?
Good afternoon. Midland Hotel. Can I help you?
Hello, this is Sue, Sue James
Could you hang on a minute, please?
Would you mind spelling that, please?
- 9. Multiple Choice
Receptionist : Robotics Limited. Good morning
Salesman : Good morning. Can I speak to Mr. Rodriguez please? This is Bob Whittaker.
Receptionist : I’m sorry, could you repeat your name more slowly please?
Salesman : Yes, of course, Bob…..Whittaker
Receptionist : I’m sorry, I can’t hear you very well. Could you spell it please?
Salesman : Yes, Bob Whittaker. That’s W H I double T A K E R
Receptionist : I’m sorry his line’s busy. Can I take a message?
Salesman : Yes, could you ask him to call me back please? My number’s London 350-2261
Receptionist : I’m sorry, where are you calling from?
Salesman : From London
Receptionist : OK, thank you Mr Whittaker. Goodbye
Salesman : Goodbye and thank you.
Question: Which expression is showing impolite expression?
Can I take a message?
Yes, could you ask him to call me back please?
Could you spell it please?
I’m sorry, could you repeat your name more slowly please?
- 10. Multiple Choice
Receptionist : Robotics Limited. Good morning
Salesman : Good morning. Can I speak to Mr. Rodriguez please? This is Bob Whittaker.
Receptionist : I’m sorry, could you repeat your name more slowly please?
Salesman : Yes, of course, Bob…..Whittaker
Receptionist : I’m sorry, I can’t hear you very well. Could you spell it please?
Salesman : Yes, Bob Whittaker. That’s W H I double T A K E R
Receptionist : I’m sorry his line’s busy. Can I take a message?
Salesman : Yes, could you ask him to call me back please? My number’s London 350-2261
Receptionist : I’m sorry, where are you calling from?
Salesman : From London
Receptionist : OK, thank you Mr Whittaker. Goodbye
Salesman : Goodbye and thank you.
Who is showing more polite expressions?
Receptionist
Salesman
Bob Whittaaker
Mr. Rodriguez
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