A(n) _______ is the pathway, such as a phone call, a letter, a memo, or face-to-face communication in a meeting, through which an encoded message is transmitted to a receiver.

_______ refer(s) to systematic tendencies to use information about others in ways that result in inaccurate perceptions.

As Hwan watched the play, he followed the dialogue carefully to make sure he didn't miss anything. Hwan was _______ the message.

_______ is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

The condo association's decision to raise monthly fees was an important one, so Claude wanted to be sure he used the communication medium that was highest in information richness, enabling everyone involved to reach a common understanding. As such, he should communicate this news

_______ communication is lowest in information richness but is well suited for messages that need to reach many receivers.

At Hotel Naperville, managers prefer to have as much informal face-to-face communication with employees as possible, so they visit their work areas and chat about both work and personal issues. The managers at this hotel are using

_______ are the pathways along which information flows in groups and teams and throughout an organization.

In a(n) _______ network, members communicate with one another in a predetermined sequence.

In a(n) _______ network, group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets.

At Ear Inc., a corporation that produces hearing-aid devices, when the CEO wants to relate information, the transmission of the message will start at the CEO’s office, move to middle-managers, and then to employees. Ear Inc. uses _______ communication.

The grapevine is

Which technology do managers use when they share information within their own companies through company computer networks?

_______ software is groupware that aims to promote highly interdependent interactions among members of a team and provide the team with an electronic meeting site for communication.

Filtering occurs when

In the communication process, managers as receivers are empathetic when they