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- 1. Multiple Choice
1. One of my tasks is to pay the employees, what functional area do I work in?
Customer services
Finance
Human Resources
Operations management
- 2. Multiple Choice
2. I work in the operations management functional area, what am I responsible for?
Identifying customer needs
Recruiting people
Selling finished goods/services
Transforming raw materials into finished goods/services
- 3. Multiple Choice
3. I work in the marketing functional area what other functional area do I work with?
Customer services
Finance
Human Resources
All of them
- 4. Multiple Choice
4. What functional area do I work in if one of my responsibilities is to identify and organize training needs?
Human Resources
Operations management
Purchasing
Research and development
- 5. Multiple Choice
5. What functional area do I work in if I provide technical IT support?
Business support services
Customer services
Purchasing
Research and development
- 6. Multiple Choice
6. In a business which sector would deal with all employee matters?
Customer Service
Human Resources
Research and Development
Sales
- 7. Multiple Choice
7. One of the five functional areas of operation is Human Resources (HR).
true
false
- 8. Multiple Choice
8. The process of management is based in four key functional areas:
decision making, human relations, control, and finance
marketing, finance, human resources, operations
planning, organization, leadership, control
industrial, service, manufacturing, finance
- 9. Multiple Choice
9. What function is responsible for ensuring that products and services which are produced or provided meet high quality standards?
Finance
Human Resources
Operations
Marketing
- 10. Multiple Choice
Financial reports are created and used to evaluate the financial performance of the business. Which function is responsible for creating the reports?
Finance
Human Resources
Operations
Marketing
- 11. Multiple Choice
11. Which of the following would Human Resources be responsible for?
Human Resources is a made up functional area.
Deciding on how much they pay an employee.
Providing replacement limbs should they fall off at work.
Manage employee payroll, benefits and compensation.
- 12. Multiple Choice
12. Which functional area is responsible for selling products?
Finance
Marketing
Operations
Human Resources
- 13. Multiple Choice
13. Which functional area is responsible for buying raw materials?
Finance
Marketing
Operations
Human Resources
- 14. Multiple Choice
14. Which functional area is responsible for producing a high quality product?
Finance
Marketing
Operations
Human Resources
- 15. Multiple Choice
15. Which function area is concerned with finding out the needs and wants of potential customers?
Finance
Marketing
Operations
Human Resources
- 16. Multiple Choice
16. What is the goal of marketing?
Designing, delivering, and promoting goods and services for a target market
Maximizing the effectiveness of the workforce
Choosing effective and efficient methods to produce and distribute products
Acquiring and using funds to maximize value
- 17. Multiple Choice
17. What are some responsibilities of operations management?
Recruiting talent, Promoting career development, Boosting organizational effectiveness
Operation of the facilities, Supply chain management, leveraging technology, Quality control
Designing, delivering, and promoting goods and services for a target market
management, operation/production, marketing, accounting/finance
- 18. Multiple Choice
18. What functional area does the following list of jobs come from?
• Receptionist
• ICT Technician
Admin/ICT
Finance
Operations
Marketing
- 19. Multiple Choice
Finance handles budgeting and paying for stuff.
true
false
- 20. Fill in the Blank
What area of management is concerned with investment analysis, electronic business, electronic banking, etc.
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