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Other, Professional Development, Business
University
Chapter 8: Communication
10 questions
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- 1. Multiple ChoiceAnything that interferes with the sender's creating and delivering a message and the receiver interpreting the message is called__communicationdistortiondistractionnetiquette
- 2. Multiple ChoiceCommunication is always a ___ way process.onetwothreefour
- 3. Multiple Choice_______ is the sharing of information in which a receiver understands the meaning of a message.netiquettedistractioncommunicationnon verbal
- 4. Multiple ChoiceWhen a receiver relays information, they expect _______.communicationsymbolsfeedbackreaction
- 5. Multiple ChoiceDelivering a message by means other than speaking or writing is called ___________ communication.verbalnon verbalwrittenoral
- 6. Multiple ChoiceInformation that is transmitted among workers is often transmitted through the _________.housegrapevinefruit treeemails
- 7. Multiple Choice
Out of the four ways listed, which is NOT the way to overcome communication barriers?
Listen Actively
Select proper communication channel
Insult the speaker when words are pronounced incorrectly
Two-way communication
- 8. Multiple ChoiceWhen making conference calls how should you answer the phone?Hello, who this?Introduce yourself to the caller.Remain on the phone silentlyBegin the conversation with no introduction at all.
- 9. Multiple Choice
Which of the following is NOT a nonverbal communication?
Eye contact
Arms Crossed
Verbally talking
Nail biting
- 10. Multiple Choice
Which is the benefit of effective communication?
Provides appropriate resources
Motivates employees
Creating enthusiasm an organization through times of challenge or difficult change
Increased productivity
- Answer choicesTagsAnswer choicesTags