Client Care and Communication

1.

Multiple Choice

30 sec

1 pt

During a conversation, what percentage of what we are communicating comes from the tone we use?

7 %

38%

55%

100%

2.

Multiple Choice

30 sec

1 pt

Which one of the following is considered to be a type of multimedia communication?

A consultation

A DVD

A poster

A price list

3.

Multiple Choice

30 sec

1 pt

Which one of the following is an example of negative body language?

Staring

Giggling

Nodding

Waving

4.

Multiple Choice

30 sec

1 pt

Which one of the following is an example of negative behaviour?

Being efficient

Being proactive

Being argumentative

Being assertive

5.

Multiple Choice

30 sec

1 pt

When you give instructions?

Stand beside the person

Use technical abbreviations

Write them down

Speak clearly and not rush

6.

Multiple Choice

30 sec

1 pt

Which one of the following is an example of an open question?

What is your skin care routine?

Is this what you use on your face?

Do you use this product on your skin?

You can use this product on your skin

7.

Multiple Choice

30 sec

1 pt

In relation to the storage of record cards, the Data Protection Act applies to records that are:

Stored in an electronic database

Stored in a filing cabinet

Stored in the reception area

Stored in a lockable cupboard

8.

Multiple Choice

30 sec

1 pt

A client complains that they were sold a moisturiser that had already been opened. Who should the client be referred to?

The receptionist

Another therapist

The product company's representative

The salon manager

9.

Multiple Choice

30 sec

1 pt

Which one of the following would not be required on a consultation card?

The clients mobile number

The clients marital status

The products used during the treatment or service

Any contra-indication to the treatment

10.

Multiple Choice

30 sec

1 pt

Where is the best place to carry out a consultation?

The main reception

In the relaxation room

In the treatment room

In the retail area

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