15 questions
What type of letter is the complaint letter?
Formal Letter
Informal Letter
How many paragraphs are there in the body of the complaint letter?
1
2
3
In the introduction of a formal letter you must
give your name and address
state the reason for writing the letter
ask the reader to keep in touch
What should be the content of the second paragraph?
The second paragraph in the body of your letter is used to explain what the complaint is about.
The second paragraph gives details about what is wrong with the product.
The second paragraph paragraph is used to explain what the writer wants to do about the situation.
What's the content of the first paragraph?
The first paragraph in the body of your letter is used to explain what the complaint is about.
The first paragraph gives details about what is wrong with the product.
The first paragraph is used to explain what the writer wants to do about the situation.
What should be the content of the third paragraph?
The third paragraph in the body of your letter is used to explain what the complaint is about.
The third paragraph gives details about what is wrong with the product.
The third paragraph is used to explain what the writer wants to do about the situation.
You may finish a formal letter with...
Best wishes
Yours faithfully
Yours sincerely
Yours
True or False: A complaint letter MUST have a proposed solution.
True
False
This is an example of a
letter of apology
letter of complaint
essay
article
"Dear Mr.Smith" corresponds to:
body of the letter
introduction
solution
greeting
Why someone would write a letter of complaint?
To present a problem
To introduce yourself
To present a problem and a solution
To recommend someone
What does a complaint letter include?
An opening
A solution
A problem or many problems
All of the above
"Thank you for your assistance." is part of the:
introduction
body
greeting
ending