COMPUTER RESERVATION SYSTEM

COMPUTER RESERVATION SYSTEM

Assessment

Assessment

Created by

Lovely Guzman

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University

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10 questions

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1.

Multiple Choice

3 mins

1 pt

What initiates the guest cycle at a hotel?

Printing a room status report

Creating a reservation record

Assigning a room and rate

Creating a customer master file

2.

Multiple Choice

3 mins

1 pt

All of the following are functions performed by a reservation module of a computer based hotel property management system except:

Determination of room availability

Creation of a reservation record

Generation of a room status report

Confirmation of a reservation

3.

Multiple Choice

3 mins

1 pt

Tanya frowned as she tapped the keys of her keyboard. “I’m sorry, Ms. Voigt, we don’t have any suites available that weekend. Would you like to reserve a room with two queen-size beds for $20 a night less?” What activity is Tanya performing?

Reservation inquiry

Determining availability

Creating the reservation record

Generating a report

4.

Multiple Choice

3 mins

1 pt

Letters confirming reservations are normally printed by a hotel’s property management system:

Immediately after creating a reservation record

While determining room availability information

During the daily system update

After each shift

5.

Multiple Choice

3 mins

1 pt

What type of report multiplies predicted occupancies by current house rates?

Rooms availability rate

Expected arrivals list

Revenue forecast report

Reservation log file

6.

Multiple Choice

3 mins

1 pt

The reservations module creates a reservation record.

Reservations inquiry

Determining availability

Creating reservation records

Confirming the reservation

Generating Reports

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