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- 1. Multiple Choice
What initiates the guest cycle at a hotel?
Printing a room status report
Creating a reservation record
Assigning a room and rate
Creating a customer master file
- 2. Multiple Choice
All of the following are functions performed by a reservation module of a computer based hotel property management system except:
Determination of room availability
Creation of a reservation record
Generation of a room status report
Confirmation of a reservation
- 3. Multiple Choice
Tanya frowned as she tapped the keys of her keyboard. “I’m sorry, Ms. Voigt, we don’t have any suites available that weekend. Would you like to reserve a room with two queen-size beds for $20 a night less?” What activity is Tanya performing?
Reservation inquiry
Determining availability
Creating the reservation record
Generating a report
- 4. Multiple Choice
Letters confirming reservations are normally printed by a hotel’s property management system:
Immediately after creating a reservation record
While determining room availability information
During the daily system update
After each shift
- 5. Multiple Choice
What type of report multiplies predicted occupancies by current house rates?
Rooms availability rate
Expected arrivals list
Revenue forecast report
Reservation log file
- 6. Multiple Choice
The reservations module creates a reservation record.
Reservations inquiry
Determining availability
Creating reservation records
Confirming the reservation
Generating Reports
- 7. Multiple Choice
The reservations module suggests an alternative room type or rate.
Reservations inquiry
Determining availability
Creating reservation records
Confirming the reservation
Generating Reports
- 8. Multiple Choice
The reservation is classified.
Reservations inquiry
Determining availability
Creating reservation records
Confirming the reservation
Generating Reports
- 9. Multiple Choice
The reservations module prints a confirmation letter.
Reservations inquiry
Determining availability
Creating reservation records
Confirming the reservation
Generating Reports
- 10. Multiple Choice
Which of the following is not the basic functions of Computer Reservation System in the Travel Industry?
Displays travel services with prices and images
Booking cancellation and refund management
Customer data management
Not a user friendly reservation system
Inventory and reservation management
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