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Dakilang Incident Priority Framework
14 questions
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- 1. Multiple ChoiceWhat is the SLO for P2 incidents?30 minutes4 hours1 business dayAs agreed
- 2. Multiple ChoiceWhat is the business priority tagging if there is a functionality issue with AMT?P4 - LowP4 - MediumP2 - CriticalP1 - Medium
- 3. Multiple ChoiceWhat is the defect severity tagging if live site and tertiary site is down?LowMediumHighCritical
- 4. Multiple ChoiceWhat is the Incident Priority - Defect Severity - Business Priority combo if we receive Site Maintenance Requests related to Registration Page City/State updates?P3 - Medium - LowP3 - Medium - MediumP4 - Low - LowP4 - Low - Medium
- 5. Multiple ChoiceWhich of these is an example of a P1 scenario?Downstream applications cannot sign-inNo local translations for Registration pageSite search / jobsearch is unavailable for more than 4 hoursEmail sending functionality is down
- 6. Multiple ChoiceWhat is the incident priority if the login functionality is down?P1P2P3P4
- 7. Multiple ChoiceWhat is the SLO for critical posting report issues?30 minutes4 hours1 business dayAs agreed
- 8. Multiple ChoiceWhat is the SLO for P3 - Low incidents?10 days30 days90 days1 business day
- 9. Multiple ChoiceWhat is the defect severity tagging if live site is down while Julie Sweet is making a global annoucement?LowMediumHighCritical
- 10. Multiple ChoiceWhat is the defect severity tagging if the Metadata Tool is not working?LowMediumHighCritical
- 11. Multiple ChoiceWhat is the business priority tagging if the incident is not impacting business transactions or business outcomes of the service?LowMediumHighCritical
- 12. Multiple Choice
True or False: If we missed Pass 2 full-code, we need Manager's Approval if the issue is a typographical error on the column name
Trut
Falls
- 13. Multiple Choice
True or False: If we missed Pass 2 full-code, we need Manager's Approval if the Posting Report is displaying Careers pages, or the Posting Report Careers Pages are displaying core pages
Trut
Falls
- 14. Multiple ChoiceTrue or False: It's "drop everyting" if we encounter P1TrutFalls
- Answer choicesTagsAnswer choicesTags