10 questions
Which of the following is an example of a cross-functional business process?
Identifying customers
Shipping a product
Fulfilling a customer order
Hiring employees
The ________ function is responsible for making sure customers are aware of the company's
finance and accounting
human resources
manufacturing and production
sales and marketing
A(n) ________ is typically a major source of data for other systems.
TPS
MIS
ESS
DSS
Which level of the organization is an ESS specifically designed to serve?
Operational
End-user
Middle management
Senior management
Using the Internet to buy or sell goods is called:
e-commerce.
e-business.
an intranet.
an extranet.
Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?
DSS
MIS
CRM
Enterprise applications
________ systems are also known as enterprise systems.
Resource planning
Enterprise resource planning
Enterprise support
Enterprise applications
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?
Collaborative distribution system
Supply chain management system
Reverse logistics system
Enterprise planning system
Which of the following types of system would you use to manage relationships with your customers?
CRM
MIS
KMS
TPS
________ allows you to communicate with avatars using text messaging.
A virtual world
Screen sharing
Collaborative writing
A large audience Webinar