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- 1. Multiple Choice
Your computer won't turn on. What should you do first?
Don't panic
Check network cable connections
Check power cords
- 2. Multiple Choice
Why is it important to know how to troubleshoot your computer?
you can help others
to save money
all these answers are correct
there may not always be someone to help one
- 3. Multiple Choice
Your computer is running slow and you are having trouble connecting to websites. What should you do?
check power sources and internet cables
check power cords, internet connections and do a virus scan
check internet cables and network connections and do a virus scan
check power cords, all cables going in an out of the computer, check internet connections, check network connections, do a virus scan and restart
- 4. Multiple Choice
Choose one solution for the following problem: an application is running slowly
restart the computer
close and re-open the application
try to access the application from the internet instead
just forget it and work in another application
- 5. Multiple Choice
Choose one solution for the following problem: the computer is FROZEN
Press and hold the power button for 5 - 10 seconds to force the computer to shut down
Unplug all plugs on the computer and plug them back in
Close all applications and restart
Hold down the monitor power button until the computer shuts down
- 6. Multiple Choice
Choose one solution for the following problem: the sound isn't working
check the volume level
buy speakers
use different headphones
restart your computer
- 7. Multiple Choice
Choose one solution for the following problem: the mouse or keyboard has stopped working
press the Ctrl + Alt + Delete (the control, Alt & Delete Keys) on your keyboard and click the mouse twice to reset the hardware
If you're using a wired mouse or keyboard, make sure it's correctly plugged into the computer
Move to a different computer, they are probably broken
Hold down on the right click and or the backspace key to reset the hardware
- 8. Multiple Choice
Troubleshooting is always a process of
random act to get the solution you want
trying different things
trial and error
not knowing what you are doing
- 9. Multiple Choice
Choose one solution for the following problem: the screen is blank
make sure the monitor and computer are plugged in and turned on
check mouse to see if the light is turned on
hit the power button on the screen only
restart your computer
- 10. Multiple Choice
Choose one solution for the following problem: all programs on the computer run slowly
shut down the computer two times in a row
your computer may be running out of hard drive space. Try deleting any files or programs you don't need
unplug your mouse and plug it back in
reorganize the files on your computer. This is making the computer think too hard
- 11. Multiple Choice
Choose one solution for the following problem: Power button will not start computer
check the central processing unit (CPU) to see if it is working properly
check your internet access to see if you are connected to the internet
Check the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet
check to see if you have the erthernet cable connection
- 12. Multiple Choice
You can't get on your school's network (not internet). What should you check first?
your cable company
your internet connection
cables going into and out of your computer
cable connected to your monitor
- 13. Multiple Choice
Which of the following is often the hardest part of troubleshooting?
asking the user questions
implementing a solution
documenting findings
reproducing the problem
- 14. Multiple Choice
Which of the following problems would be the MOST difficult to troubleshoot?
software error
intermittent problem
hardware error
overheating
- 15. Multiple Choice
Which of the following is a top cause of motherboard failure?
incompatible chipset driver
liquid damage
corrupted BIOS
physical damage
- 16. Multiple Choice
A computer has power; there are no beeps and the computer does not boot. Which of the following would MOST LIKELY be the cause?
Hard Drive failure
CPU Failure
Outdated BIOS
No Operating system installed
- 17. Multiple Choice
Which of the following would MOST LIKELY be the cause for a computer to perform sluggishly?
RAM
Hard Drive
Power Supply
CPU
- 18. Multiple Choice
The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step?
establish a theory of probable cause
duplicate the problem, if possible
identify symptoms
establish a plan of action
- 19. Multiple Choice
Marcus was assigned to troubleshoot a problem with a customer not able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed?
document findings/lessons learned, actions and outcomes
implement the solution or escalate as necessary
establish a plan of action to solve the problem and identify potential effects
verify full system functionality and if applicable, implement preventive measures
- 20. Multiple Choice
Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology.
create a plan of action to solve the problem
test the theory to determine the cause
establish a theory of probable cause
identify the problem
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