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20 questions
The ability to act effectively, even in difficult times
resourcefulness
stress management
perserverance
teamwork
The ability to cope with job stress which benefits an individual's personal and professional life
perseverance
stress management
resourcefulness
professional cope techniques
The ability to clearly get your message across to a variety of people so that everyone can understand
procrastination
being enterprising
talking
communication
The ability to motivate people to accomplish a better result for an organization
leadership
time management
problem-solving
resourcefulness
An enterprising person is innovative
true
false
When is it acceptable to be dishonest in a professional setting?
when it benefits the employee
when it benefits the client
when it benefits the supervisor
it is never acceptable to be dishonest
Communication without words
body language
non-verbal communication
gestures
all of these
The ability to understand and share the feelings of others
friendliness
communication
empathy
hard skill
Which of the following is NOT a soft skill?
problem solving
teamwork
machine operation
flexibility
The use of language to transfer information through speaking
written communication
vocal communication
visual communication
enunciation
Which of the following demonstrates responsibility?
procrastinating
lying about an error
admitting to a mistake
taking extended lunch breaks
What is NOT involved in the process of exchanging messages?
listening
being persuasive
receiving feedback
giving feedback
Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
prioritize tasks
do not waste time setting goals
procrastinate
spend a lot of time preparing and making sure everything is perfect
You should consider your audience, budget and message when choosing the best medium for communication.
true
false
You are in FULL control of yourself.
responsibility
creativity
integrity
problem solving
Concrete skills that are specific to your job and are required for you to actually do your work.
hard skills
soft skills
specific skills
none of these
A commitment to the value of work and purposeful activity.
leadership
creativity
integrity
work ethic
Being willing to take actions without having a total guarantee of success but knowing that success is a likely outcome.
procrastination
calculated risk taking
opportunity recognition
empathy
Not giving up
perseverance
creativity
stress management
resourcefulness
The ability to produce new and valuable ideas
leadership
creativity
teamwork
communication
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