Which of the following is primarily operated by a touchscreen?
Desktop
Network
Mobile Device
Notebook
2. Multiple Choice
30 seconds
1 pt
Which of the following is an example of computer hardware?
Microchip
App
Web browser
PowerPoint
3. Multiple Choice
45 seconds
1 pt
Tina has accepted a position as a graphic designer. She wants a powerful device that she can connect multiple large screens to. Which device would be the BEST option for her?<br />
Smartphone
Laptop
Server
Desktop computer
4. Multiple Choice
45 seconds
1 pt
Which of the following devices generally include a variety of integrated hardware such as a camera? (More than one correct answer.)
Smartphone
Laptop
Desktop computer
Gaming console
Server
5. Multiple Choice
30 seconds
1 pt
Which of the following devices would be the BEST option for a gamer?
Smartphone
Server
Laptop
Desktop computer
6. Multiple Choice
30 seconds
1 pt
Which of the following devices would be easiest to repair?
Laptop
Smartphone
Gaming console
Desktop computer
7. Multiple Choice
30 seconds
1 pt
Which of the following components stores values in short-term memory?
Flash drive
Hard drive
RAM
Processor
8. Multiple Choice
30 seconds
1 pt
Which hardware component processes data?
RAM
SSD
CPU
HDD
9. Multiple Choice
30 seconds
1 pt
Which of the following components converts AC to DC?
Surge protector
Power supply
Voltage regulator
Capacitor
10. Multiple Choice
30 seconds
1 pt
Which of the following computer components typically has the FASTEST performance?
CPU
RAM
NIC
Firmware/BIOS
11. Multiple Choice
1 minute
1 pt
Becca is working on a program that will store data. The program will need quick access to data and data persistence is not important. Where should the data be stored?
In a flat file
In a database
In flash memory
In memory
12. Multiple Choice
1 minute
1 pt
Which of the following should be done before working on hardware in a computer system?
Ground yourself using an ESD wrist strap
Rub your feet on the carpet
Touch a plastic part of the case<br />
Ensure the system is plugged in
13. Multiple Choice
30 seconds
1 pt
Which of the following voltages from an ESD discharge would be the minimum to short a computer's hardware components?
100 volts
5 volts
3.3 volts
12 volts
14. Multiple Choice
30 seconds
1 pt
Which of the following companies is a manufacturer of CPUs?
nVidia
Apple
Intel
Dell
15. Multiple Choice
30 seconds
1 pt
Keyboards, mice, speakers, microphones, and printers are collectively referred to as…
add-ins
peripherals
attachments
equipments
16. Multiple Choice
30 seconds
1 pt
Which type of connector is commonly used for keyboards and mice?
USB
TRS
XLR
RCA
17. Multiple Choice
1 minute
1 pt
You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on. Which of the following is the BEST step to try first?
Replace the motherboard
Calibrate the battery
Plug in an external monitor
Replace the video card
18. Multiple Choice
45 seconds
1 pt
Jeff has been asked to replace a monitor on a workstation. Which of the following device interfaces could he use to connect the new monitor?
USB
DVI
SSID
UPS
19. Multiple Choice
30 seconds
1 pt
Which connector on the back of a computer is used to attach a mouse to a modern PC system?
High-density (3-row), female DB-15
Mini-DIN
USB-A
Low-density (2-row), female DB-15
RJ-45
20. Multiple Choice
30 seconds
1 pt
Which of the following is NOT a long-term storage device?
RAM
compact disc
flash drive
hard disk
21. Multiple Choice
30 seconds
1 pt
Which of the following uses persistent memory chips to store data?
flash drive
hard disk
RAM
compact disc
22. Multiple Choice
30 seconds
1 pt
Which of the following stores data using microscopic light and dark spots?
hard disk
compact disc
flash drive
RAM
23. Multiple Choice
45 seconds
1 pt
You need a storage device that has very large storage capacity, is fast, and is relatively inexpensive. Which storage device will best suit your needs?
USB flash drive
optical
hard disk
SSD
24. Multiple Choice
30 seconds
1 pt
Which of the following is not an advantage of SSDs over HDDs?
low power consumption
inexpensive
durable
small and light
25. Multiple Choice
30 seconds
1 pt
Which of the following has the ability to store user data even if the power to the computer is off?
hard drive
cache memory
system memory
firmware/BIOS
26. Multiple Choice
30 seconds
1 pt
Which of the following methods will NOT open a file from the desktop?
Single-click the icon and press Enter
Right-click, then click Open
Single-click the icon
Double-click the icon
27. Multiple Choice
45 seconds
1 pt
If a folder exists on an NTFS partition, which permission is needed by a user who needs to set security permissions on the folder?
full control
write
execute
read
28. Multiple Choice
45 seconds
1 pt
Which of the following is often the hardest part of troubleshooting?
document findings
implementing a solution
asking the user questions
reproducing the problem
29. Multiple Choice
30 seconds
1 pt
Which of the following problems would be the MOST difficult to troubleshoot?
intermittent problems
overheating
software error
hardware error
30. Multiple Choice
1 minute
1 pt
Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology?
Identify the problem
Establish a plan of action to solve the problem
Establish a theory of probable cause
Test the theory to determine the cause<br />
31. Multiple Choice
1 minute
1 pt
While troubleshooting a problem with a computer, a technician has tested and confirmed a theory on how to fix the problem. Which of the following is the NEXT step the technician should perform?
Implement the solution or escalate as necessary
Verify full system functionality and, if applicable, implement preventive measures
Document findings/lessons learned, actions, and outcomes
Establish a plan of action to solve the problem and identify potential effects
32. Multiple Choice
1 minute
1 pt
Marcus was assigned to troubleshoot a problem with a customer not being able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed?
Verify full system functionality and, if applicable, implement preventive measures
Document findings/lessons learned, actions, and outcomes
Establish a plan of action to solve the problem and identify potential effects
Implement the solution or escalate as necessary
33. Multiple Choice
45 seconds
1 pt
Which of the following is a top cause of motherboard failure?
incompatible chipset driver
corrupted BIOS
physical damage
liquid damage
34. Multiple Choice
45 seconds
1 pt
A computer has power, but there are no beeps and the computer does not boot. Which of the following would be the MOST LIKELY cause?
No operating system installed
Outdated BIOS
CPU failure
Hard drive failure
35. Multiple Choice
45 seconds
1 pt
Which of the following would be the MOST LIKELY cause for a computer to perform sluggishly?