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- 1. Multiple Choice
is how much your customer perceives that your product or service has met their requirements.
Conformity
Customer satisfaction
Effectiveness
Client
- 2. Multiple Choice
When a nonconformity occurs that is systemic in nature, it is important to correct not only the immediate problem, but to find what the root cause of the problem is and correct it. The actions taken to correct the root cause of a problem are called a
Corrective action
Preventive action
Correction
Nonconformity
- 3. Multiple Choice
is when the output fails to meet one or more requirements. A defect is a synonym for
Conformity
Correction
Failure
Nonconformity
- 4. Multiple Choice
The physical surroundings required for a business such as buildings, utilities, process equipment, transportation services and IT systems.
Organization
Structure
Infrastructure
Work environment
- 5. Multiple Choice
This concept is a cycle for implementing change which, when followed and repeated, would lead to repeated improvements in the process it was applied to
PDCA Cycle
PHVA Ciclo
Continuous Improvement
QMS
- 6. Multiple Choice
is a set of internal rules that are defined by a collection of policies, processes, documented procedures and records. This system defines how a company will achieve the creation and delivery of the product or service they provide to their customers.
Quality Manual System
System Management Quality
Quality Management System
Quality Management Source
- 7. Multiple Choice
The result of uncertainty, or the chance that an event will occur. Assessing what to do with a risk involves predicting the resulting outcome of the potential event and deciding what to do about it should it occur.
Repair
Risk
Scrap
Improvement
- 8. Multiple Choice
is how well the activities met the plan. These activities can be for any plan, but are often used in an ISO 9001 QMS for assessing a process outcome against the plan for the process.
Efficiency
Verification
Effectiveness
Improvement
- 9. Multiple Choice
are the required employee skills needed to adequately perform the job.
Competency
Abilities
Skils
Competence
- 10. Multiple Choice
is when the output meets the requirements,
Nonconformity
Customer satisfaction
Conformity
Risk
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