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- 1. Multiple Choice
The listener participates fully in the communication process in ______ listening.
active
passive
impatient
unaware
- 2. Multiple ChoiceWhen the listener doesn't actively participate in the communication process, this is ______ listening.activepassiveempathicappreciative
- 3. Multiple ChoiceUnfamiliar language, speech problems and reduced hearing ability are all:feedbackinternal barriersexternal barriers
- 4. Multiple ChoiceIgnorance, intolerance, stress and tuning out are all:feedbackinternal barriersexternal barriers
- 5. Multiple ChoiceWhat is the best way to understand people?listen to themthink about what you are going to say next
- 6. Multiple ChoiceWhen you actively listen to someone, it helps you understand the message they are communicating.truefalse
- 7. Multiple Choice
Nodding your head and smiling sends the nonverbal message that you are listening.truefalse - 8. Multiple Choice
Giving feedback to someone you are listening to can be done through verbal or nonverbal communication.
false
true
- 9. Multiple ChoiceAsking clarifying questions is a way to give positive feedback to someone you are talking to.falsetrue
- 10. Multiple ChoiceChecking your phone while listening to someone shows that you are listening.truefalse
- 11. Multiple ChoicePaying attention to a person's nonverbal messages is another way to listen to them.truefalse
- 12. Multiple ChoiceWhat is a situation that calls for using your active listening skills?During morning announcementsWatching TVListening to Taylor Swift's new CDWhen a teacher explains the homework assignment
- 13. Multiple ChoiceWhy is it called "active listening"?You stay active rather than sitting around.It requires a lot of multi-tasking.You use your eyes and brain as well as your ears.You look very focused.
- 14. Multiple ChoiceWhich work situation would require active listening?Your boss tells you to check the new schedule on your way out.You are assigned to work in the customer service department.While stocking shelves, you hear Austin and Nate talking about their weekend.You are assigned to bag groceries for the shift.
- 15. Multiple Choice
Why do you need to use your eyes when actively listening?
you don't
to observe the speaker's body language
to pretend you are tuned in when you're really not
none of these
- 16. Multiple Choice
What is the first step to active listening?
grunt and nod
ask questions before the speaker gets started
look at the speaker
give feedback
- Answer choicesTagsAnswer choicesTags