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Journalism

1st -

Professional Development

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Dealing with complaints

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10 questions

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  • 1. Multiple Choice
    1 minute
    1 pt

    How can you deal with a broken vase?

    Vacuum it

    Brush it

    Clear it up

    Refill it

  • 2. Multiple Choice
    1 minute
    1 pt

    How to ask about problems?

    What seems to be the problem, sir/ madam?

    I hope you'll continue your stay.

    How do you get here?

    Would you like something else?

  • 3. Multiple Choice
    1 minute
    1 pt

    What shouldn't you do when dealing with complaints?

    Expressing your sympathy

    Offer a solution

    Explaining regulations

    Making up funny story to cheer people up.

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