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- 1. Multiple Choice
How can you deal with a broken vase?
Vacuum it
Brush it
Clear it up
Refill it
- 2. Multiple Choice
How to ask about problems?
What seems to be the problem, sir/ madam?
I hope you'll continue your stay.
How do you get here?
Would you like something else?
- 3. Multiple Choice
What shouldn't you do when dealing with complaints?
Expressing your sympathy
Offer a solution
Explaining regulations
Making up funny story to cheer people up.
- 4. Multiple Choice
You can say :"Let me see if I can help, i just need a few details?" to ____
Be sorry
Ask for more details
Check-in
Check-out
- 5. Multiple Choice
Which room is the most suitable for them?
double room
triple room
four-bed room
twin room
- 6. Multiple Choice
Which is a suite?
- 7. Multiple Choice
"I am driving to San Francisco. I need somewhere to stay for the night." Which hotel is suitable for him?
a luxury hotel
a motel
a commercial hotel
a middle range hotel
- 8. Multiple Choice
How do you say to repeat a problem with a customer?
So do I.
So expensive is the ticket.
So the air conditioner in your room doesn't work.
So I would like to choose the red one.
- 9. Multiple Choice
What can you do if the customer complains about bad internet connection?
mop it
clean it up
check and fix it
put it up again
- 10. Multiple Choice
Choose the best response:"Can I use the kitchen?"
Of course not.
Only if you clean it up after use
No, you can use the kitchen.
The kitchen is over there.
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