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- 1. Multiple Choice
The four unique elements to services include
Independence intangibility, and inception
Independence, increase, inventory and intangibility
Intangibility inconsistency inseparability and inventory
intangibility independence inseparability and inventory
- 2. Multiple Choice
A change in an individual's behaviour prompted by information and experience refers to which one of the following concept?
Learning
Role selection
Perception
Motivation
- 3. Multiple Choice
While buying milk which kind of behaviour is displayed by a person?
Extensive problem solving behaviour
Routinized buying behaviour
Variety seeking behaviour
None of the above
- 4. Multiple Choice
The extended Ps of service marketing mix is
People, product, place
Price, physical evidence, promotion
Physical evidence, process, People
Product, Process, Physical Environment
- 5. Multiple Choice
The Practice of Management written by---
Peter F Drucker
Terry
Louis Allan
Henery Fayol
- 6. Multiple Choice
Management is what a manager does.
Peter F Druker
Terry
Louis Allan
Henery Fayol
- 7. Multiple Choice
The first man who advocated the view that the management should and can be taught is
harold koontz
Terry
Louis Allan
Hendery Fayol
- 8. Multiple Choice
The first woman authority in management is
Mary Parket
Lilian Gilberth
White Head
Elton Mayo
- 9. Multiple Choice
Down ward communication flows from____to____
Upper to Lower
Lower to Upper
Horizontal
Diagonal
- 10. Multiple Choice
Horizontal communication takes place between______
superior to subordinate
subordinate to superior
Employees with same status
None of these
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