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- Multiple ChoicePlease save your changes before editing any questions.
What is the Full-form of ATS?
Advance Transaction Value
Average Term Value
Average Ticket Size
- Multiple ChoicePlease save your changes before editing any questions.
What is the IPCM if 300 units of sold to 112 customers?
2.50
2.81
2.68
- Multiple ChoicePlease save your changes before editing any questions.
What is the Full-form of IPCM?
Item Per Time
Items Percent Transaction
Items Per Cash Memo
- Multiple ChoicePlease save your changes before editing any questions.
What is the discount amount on 25% off for Rs. 2200 article.
Rs. 550
Rs 425
Rs 600
Rs 735
- Multiple ChoicePlease save your changes before editing any questions.
Describe why good customer service is important
Bad customer service helps to retain customers and will maintain or increase sales
It helps retain and gain customers, which will help maintain or increase sales and ultimately profit.
- Multiple ChoicePlease save your changes before editing any questions.Choose an example of good customer service.Food service assistands stands with their backs to the customerA food service assistant smiles and greets the customer politelyA food service assistant chews her nails whilst waiting for her customer to make their choice.A chef shouts at a colleague when they make an error with a food order.
- Multiple ChoicePlease save your changes before editing any questions.Which is a way to gain customer satisfaction?Confidence in serviceNot dealing with problemsSlow serviceLong queues
- Multiple ChoicePlease save your changes before editing any questions.Why is Great Customer Service Important?The customer is happy.You experience less grief from the costumerStress levels are down.All of them
- Multiple ChoicePlease save your changes before editing any questions.
What are the Customer Touchpoints
Greeting
Floor
Trial
Billing
Customer Service Desk
- Multiple ChoicePlease save your changes before editing any questions.
What is the full-form of ASP
Average Sale Person
Average Selling Price
None of these
Average Store Person
- Multiple ChoicePlease save your changes before editing any questions.
What is the formula of ATS?
Total Sale/Total Bills
Total Sale/Total Quantity
Total Quantity/Number of Bills
Footfall/Bills
- Multiple ChoicePlease save your changes before editing any questions.
What is the formula for IPCM?
Total Bills/Total Quantity
Total Quantity/Total Bills
Sales/Bills
Footfall/Sale
- Multiple ChoicePlease save your changes before editing any questions.
What is the formula of ASP?
Sale/Footfall
Sale/Bill
Footfall/Bill
Total Sales/Total Quanity
- Multiple ChoicePlease save your changes before editing any questions.
What is the formula of Conversion?
(Sale/Footfall)*100
(Bill/Sales)*100
(Total Bills/Total Footfall)*100
(Total Bills/Total Sales)*100
- Multiple ChoicePlease save your changes before editing any questions.
What is UPSELL?
Selling high price product in same category
Selling less amount product
Selling other product
Selling different category product
- Multiple ChoicePlease save your changes before editing any questions.
What is CROSS-SELLING?
Adding extra product from different category
Adding extra product from same category
Adding high price product
Adding same product
- Multiple ChoicePlease save your changes before editing any questions.
What is ADD-ON SELLING?
Adding extra product from same category
Adding extra product from different category
Adding high price product
Adding same product
- Multiple ChoicePlease save your changes before editing any questions.
Where does the Customer Service starts?
Entrance - Greeter
Exit
Floor
Billing
- Multiple ChoicePlease save your changes before editing any questions.
What is the full-form of KPI?
Key Productive Indicator
Key Performance Item
Key Performance Indicators
Key Parameters Item
- PollPlease save your changes before editing any questions.
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