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- 1. Multiple Choice
Which one is more formal?
Tip Top Company. Good afternoon?
Hello. This is Lynn. How is it going?
Hello. Helen is speaking. How can I help you?
- 2. Multiple Choice
"to put someone through" means . . .
an action to automatically pass your call to a different person or department
to make contact with someone on the telephone
- 3. Multiple Choice
"to hang up" means . . .
to call someone by mistake
finish a telephone call
- 4. Multiple Choice
Which one is the expression of leaving a message?
Would you like to leave a message?
Can I take a message?
- 5. Multiple Choice
How to clarify or confirm something?
Let me read that back to you.
Could you spell your last name for me?
- 6. Multiple Choice
Which one is the expression of transferring a call?
I'll put you through
Can't connect at the moment
- 7. Multiple Choice
How do you finish a call?
Well, it was nice talking with you.
Anyway, I should let you go.
- 8. Multiple Choice
How to promise a future contact?
I'll call you back a little later.
I'll get in touch in a couple of days.
- 9. Multiple Choice
Which one is more informal?
Could I speak with Mr. Dan?
Can I talk to Peter?
- 10. Multiple Choice
A: Can I talk to Helen?
B: Sure, just a . . .
bit
minute
second
- 11. Multiple Choice
Could you please speak a little
louder
stronger
noisier
- 12. Multiple Choice
I am calling . . . find out about the music courses.
about
to
for
- 13. Multiple Choice
A: May I speak with Mrs. Marina?
B: Yes, of course. Please . . .
Hang up
Hold
Pause
- 14. Multiple Choice
Mayora Financial Service. How may I . . . your call?
connect
direct
hold
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