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- 1. Multiple Choice
Which of the following activities lie within the scope of consumer protection?
Educating consumers about their rights and responsibilities
Helping consumers in getting their grievances redressed
Protecting the interests of consumers
All of the above
- 2. Multiple Choice
Who can file a complaint in a consumer court? ( In this question, you can tick mark more than one answer)
A consumer
A Wholesaler
A Central Government
A Producer
- 3. Fill in the Blank
The state commissions are set up in each state by ___________________
- 4. Open Ended
Explain the following rights of a consumer.
a) Right to seek redressal
b) Right to choose
- 5. Multiple Choice
ISI Mark is the quality certification mark use in case of food products.
True
False
- 6. Multiple Choice
'Jago Grahak Jago' is the publicity campaign undertaken by Indian Government in eleventh five year plan to
Promote the demand
Promote the seller
Protect the interest of consumers
Promote the development of India
- 7. Multiple Choice
Is a person who obtains goods for resale or any other commercial purpose, considered a consumer?
Yes
No
- 8. Open Ended
Dolma Lhamo purchased a car for Rs. 15 lakh from Tata Motors Company. Later on, she found defects in its engine. Suggest to him the appropriate authority, where he could file a complaint under Consumer Protection Act.
- 9. Multiple Choice
Identify the right of consumers being promoted in the given picture.
Right to seek redressal
Right to consumer education
Right to information
Right to be heard
- 10. Open Ended
What is Consumer Protection?
- 11. Multiple Choice
If the consumer court is satisfied about the genuineness of the complaint, it can issue an order or direction to the opposite party to pay an amount, not less than___________ % of the value of defective goods to be credited to the consumer welfare fund.
5%
4%
3%
2%
1%
- 12. Multiple Choice
In case Samdup Dorjee (an aggrieved consumer) is not satisfied with the decision of the National Commission, he can make a further appeal in
State Commission
District Forum
Supreme Court of India
All of the above
- 13. Multiple Choice
A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, is more than ₹ 20 lakh.
True
False
- 14. Open Ended
Share your personal experience about a situation where you were ever cheated or exploited by a shopkeeper in less than 50 words.
- 15. Multiple Choice
In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of
40 days
30 days
20 days
10 days
- 16. Multiple Choice
The Consumer Protection Act provided for six consumer rights.
True
False
- 17. Multiple Choice
Karma bought a can of soft drink and he found a bidi inside the can. He forwarded a legal notice to the company, accusing it of the deficiency in service that could cause health hazard to the consumer. Identify the right of consumer being violated in the given case.
Right to safety
Right to seek redressal
Right to be heard
Right to consumer education
- 18. Open Ended
Write down at least six remedies available to a consumer under the Consumer Protection Act 1986.
- 19. Multiple Choice
Who among the following can be President of the State Commission?
Judge of a High court
Judge of a Supreme court
Lawyer of a High court
Lawyer of a Supreme court
- 20. Open Ended
Ms. Cheme bought an electric rice cooker from Croma store in Hubli. Since she has to urgently go to a theatre to watch Baaghi 3, she forgot to take a cash memo for the same from the shopkeeper. After 2 weeks later, Her mother told her that the rice cooker was not working properly. When Cheme approached to the store keeper, he immediately denied that the product had been purchased from the store. Can Cheme take a legal action against the store? Explain it with a reason.
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