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- 1. Multiple Choice
The Outlook interface is made up of multiple:
Filters
Panes
Windows
Commands
- 2. Multiple Choice
Which of the following is shown at the very top of your Outlook interface?
Ribbons
Tabs
Groups
Panes
Quick Access Tool Bar
- 3. Multiple Choice
Which command allows you to respond to only one email recipient?
Reply
Signature
Reply All
Carbon Copy
- 4. Multiple Choice
You can mark your email as "High Importance".
True
False
- 5. Multiple Choice
What is the name of your main folder where unless otherwise directed, new emails are received?
Sent
Outbox
Inbox
Deleted Items
- 6. Multiple Choice
Which command allows you to respond to everyone included in an email message?
Reply
Reply All
Forward
Sent
- 7. Multiple Choice
Which pane displays the CONTENTS of an email item?
Reading Pane
To Do Pane
Mail Pane
People Pane
- 8. Multiple Choice
When sending an urgent message, what can you do to be alerted when the recipient reads your message?
Check the "call when received" option
Request a "read receipt"
Request a "delivered receipt"
Keep hitting the send/receive button
- 9. Multiple Choice
What folders might you find in the Folder pane?
Inbox, drafts, sent
Deleted, drafts, contacts
Calendar, inbox, drafts
Sent, deleted, calendar
- 10. Multiple Choice
Which pane allows you to switch between Mail, Calendar, People and Tasks?
People pane
Navigation pane
Reading Pane
Folder Pane
- 11. Multiple Choice
You will see a full list of all of the emails a sender has sent to you plus their contact information in which pane?
Folder pane
Reading pane
People pane
To Do/Tasks
- 12. Multiple Choice
What does the icon for "attach file" look like?
Paintbrush
Clipboard
Paperclip
Pencil
- 13. Multiple Choice
What is the purpose of having a professional business signature in your email?
So that external recipients of your email have your contact information handy.
So you remember who you are.
To look fancy to your friends.
Because your facilitator told you it was important.
- 14. Multiple Choice
You can change the font colour, size and style in an email.
True
False
- 15. Multiple Choice
What is the name of the view you see when you click on the File tab?
Backroom view
Backseat view
Backstage view
Backburner view
- 16. Multiple Choice
In the Backstage View I can customize the ribbon and quick access tool bar.
Yes
No
Sometimes
- 17. Multiple Choice
When you want to email the same group of people at once without inputting their email address individually each time what do you create?
Contacts
Contact List
BCC Group
Group Contact
New Contact Group
- 18. Multiple Choice
If you wanted to see more information in your Mail Pane, what would you need to do?
Extend and add more columns
Remove the date column
Add more folders
Use Quicksteps
- 19. Multiple Choice
Emails are only listed alphabetically.
True
False
- 20. Multiple Choice
Emails are only listed chronologically from the newest date to the last.
True
False
- 21. Multiple Choice
The best way to keep track of your emails is by using:
The Sent folder
The Outbox
The Deleted folder
Folders
- 22. Multiple Choice
Using your Deleted folder to store old emails is an easy way to archive your data.
True
False
- 23. Multiple Choice
Using the "Show As Conversations" will group your emails
In order of importance.
So that all emails in that specific conversation are together.
Using only categories and dates
Will delete any emails not relevant to your conversation.
- 24. Multiple Choice
If you change your Outlook interface and don't like the way it looks you can
Learn to live with it.
Use the reset option.
Save the interface and start over.
- 25. Multiple Choice
Hitting "Reply All" instead of "Reply" can leave your email content vulnerable and
Annoys your colleagues
Open to interpretation by your colleagues
Shows that you aren't paying attention
All of the above
- 26. Multiple Choice
Using the "delay delivery" option allows you to
send an email at a date and time in the future.
go back and make changes to an email that is waiting to be sent.
change the recipients
All of the above.
- 27. Multiple Choice
If I want to change my layout settings I need to go to which tab?
File
Home
Send/Receive
View
Folder
- 28. Multiple Choice
What are the four key components of Outlook?
Mail, File, Images, Documents
Mail, People, Calendar, Tasks
Mail, Calculator, Tasks, Calendar
Mail, Email, File, Calendar
- 29. Multiple Choice
An email subject line is
The entire email content
A summary of what the email content is
Not necessary
- 30. Multiple Choice
A professional business email should
Take a lot of time to read and comprehend
Be short and concise
Be used instead of face to face conversations
Be preferred for detailed instruction.
- 31. Multiple Choice
What does CC mean in an email?
Capture Copy
Customer Copy
Carbon Copy
Capital Copy
- 32. Multiple Choice
A BCC is used to
include someone in an email without others knowing
include someone in an email without being able to respond
include someone in an email because the CC line is full
- 33. Multiple Choice
A BCC is an important tool used to
get someone in trouble
create negative office politics
send messages to a large list of recipients without sharing their email address
All of the above
- 34. Multiple Choice
When forwarding an email message it is important to
Spell out in your first sentence why you think the recipient will find the information you are sharing important or interesting.
Spell out in your first sentence why you think the recipient shouldn't bother to read the content of the email.
Spell out in your first sentence the grammatical errors of the email content.
Not give any context to the recipient so that the email remains a surprise.
- 35. Multiple Choice
Before sending a large attachment, it's important to
Ask the recipient if their email system can handle it
Zip the file so it's contents are smaller
Put the file on a cloud server so that they can access it on their own.
All of these answers are correct.
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