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- 1. Multiple Choice
What is a conflict?
A disagreement between two people over an idea
A disagreement between multiple people physically
A battle
All of the answers
- 2. Multiple Choice
Which of these is the closest definition to AVOIDING
The problem is ignored, relationships are hurt by the delay in tackling the conflict
One person in the conflict does whatever they can to make the other happy, even if that means they don't get what they want
Both sides decide to come up with a solution that works in everyone's favor and gets their goal
Both sides decide to come up with a solution that almost works in everyone's favor but everyone had to give up a little to get their goal
You do whatever you can to get your end goal, even if that means feelings are hurt along the way
- 3. Multiple Choice
A settlement or differences in which each side gives up something; a middle course.
compromise
coflict
resolution
assumption
- 4. Multiple Choice
An attempt to manage conflict by giving into the demands is:
accommodating
withdrawing
computing
- 5. Multiple Choice
“It's not my problem” would be a response from an individual who uses which conflict management style?
avoidance
compromise
collaboration
- 6. Multiple Choice
When partners in conflict focus on shared interests, they
try to establish standards for an acceptable solution
use problem-solving techniques to generate a solution
emphasize common interests, values, and goals
- 7. Multiple Choice
Which of the following is not one of the causes of conflict?
Manager did not set clear objectives and expectation of the project scope.
Manager arrange a meeting with Employee privately and was asking non-relevant personal questions during office hour.
Employee schedule a meeting with Manager to catch up on his Performance Appraisal.
Employee A deliberately give the wrong information to employee B for presentation to Manager.
- 8. Multiple Choice
Which of the following conflicts can be categorised as a group conflict?
Conflict between coworkers in the same team
Conflict between a company's sales and marketing departments
Conflict between a customer and a service representative
Conflict between an employee and his manager
- 9. Multiple Choice
Virtual teams may be more vulnerable to conflict due to miscommunications?
True
False
- 10. Multiple Choice
What is the most IDEAL form of Conflict Management?
Competing
Collaborating
Avoiding
Accommodating
Compromising
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