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- 1. Multiple Choice
It is a functionality in Zendesk which helps reduce the steps/time it takes to resolve an issue for sending email to both seller and buyer?
Linked Ticket
Maestro Ticket
Opstool
- 2. Multiple Choice
What macros are available for Delayed Depop fee situation?
TECH REPORTS :: DELAYED FEE COLLECTION APRIL
SOCIAL :: Stripe :: What is Depop Payments? :: EN
Social Support :: DELAYED FEE COLLECTION MAY
- 3. Multiple Choice
Because of the current situation around INA reports do we still need to leave a Note in the sellers profile due to INA Dispute?
Yes
No
- 4. Multiple Choice
When a user reports that a buyer can't purchase their item, what specific information should we check in the PayPal logs before we send them the macro Tech Reports :: Reporting Bug :: Failed Transaction :: Seller needs to contact PayPal?
Search for L_SHORTMESSAGE0 = Passed
Search for L_SHORTMESSAGE0 = Hold
Search for L_SHORTMESSAGE0 = Failed
Search for L_SHORTMESSAGE0 = SELLER RESTRICTION
- 5. Multiple Choice
True or False - Any new created ticket made using the create linked ticket in ZD will not show its ticket number?
True
False
- 6. Multiple Choice
How do we communicate the delayed Depop fee collection to the users?
in app banner saying: " Hi User! You wil be charged by Depop. Thanks"
in app banner saying: 'We're collecting delayed fees for items you sold from 20-21 April. Tap for more info.'
We sent them an email
We sent them SMS
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