Verbal and Non Verbal Communication

1.

Multiple Choice

20 sec

1 pt

What is non-verbal communication

communicating with someone by using gestures

Getting messages across with facial expressions

Using your body language to convey something to someone else

All of the above

2.

Multiple Choice

20 sec

1 pt

Which of these is NOT an example of a verbal communication skill

The speed of our speech

Eye contact

Language used

Volume of speech

3.

Multiple Choice

30 sec

1 pt

The loudness or softness of the speaker's voice

rate

pitch

volume

posture

4.

Multiple Choice

30 sec

1 pt

What is verbal communication?

gestures, facial expressions, and body positions

use of language

5.

Multiple Choice

30 sec

1 pt

Communication without words is called

Silent speaking

Verbal communication

Nonverbal communication

Interpersonal communication

6.

Multiple Choice

30 sec

1 pt

When you speak, your listener gets messages from...

What you say and your vocabulary

How you look and your words

What you say, how you act, and your accent

What you say, how you act, and how you look

7.

Multiple Choice

30 sec

1 pt

Non verbal language includes facial expressions, gestures, eye contact and ________.

laughing

appearance

posture

all of the above

8.

Multiple Choice

20 sec

1 pt

Examples of correctly using speech and volume skills include...

Giving the right info, speaking at the right volume, and articulating your words.

Speaking softly, use long pauses, and positive facial expressions.

Keep eye contact, speaking loudly, and using the right language.

Hold your head high, yell all your words, and keep your eyes closed.

9.

Multiple Choice

20 sec

1 pt

One of the best ways to show you are listening is

talking to the person next to you

frowning at the customer

using an appropriate amount of eye contact

asking them to repeat what they said

10.

Multiple Choice

30 sec

1 pt

Juan is drumming his fingers on the table while his mother gives him directions for cleaning the house. This gesture communicates

worried

impatience

contempt

disgust

11.

Multiple Choice

20 sec

1 pt

Mr. Jones is stroking his chin while talking to his Science class. What is he communicating?

Anger

Fear

Contempt

Trying to make a decision

12.

Multiple Choice

30 sec

1 pt

When asked if she was cheating during the test by her teacher, Kim looks down at the floor. What is her body language communicating?

fear

sadness

guilt

concealing something

13.

Multiple Choice

30 sec

1 pt

John bites his fingernails but only in the presence of his coach. What is his body language communicating?

sadness

insecurity

fear

anger

14.

Multiple Choice

30 sec

1 pt

Eli rubs his palms together as he walks towards the dining hall for lunch. His body language is saying

He is angry.

He has an expectation of something good happening in the dining room today.

He heard there will be a fight in the dining room today and he is fearful.

He is not going to eat lunch today.

15.

Multiple Choice

30 sec

1 pt

Which of the following is a barrier to communication?

Message is not clear

Not listening

Lack of language skills

All of the above

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