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20 questions
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- Multiple ChoicePlease save your changes before editing any questions.
Which of the following is NOT a function of management?
Directing
Marketing
Organizing
Planning
- Multiple ChoicePlease save your changes before editing any questions.
All of the following are examples of management's responsibility to employees EXCEPT:
Treat employees fairly and with respect.
Provide employees with the necessary tools to perform their duties effectively.
Provide good after sales support.
Provide fair salaries.
- Multiple ChoicePlease save your changes before editing any questions.
The line organizational structure is common in:
Large to medium-sized businesses
Sole Proprietorships or partnerships
Large manufacturing companies
Conglomerates
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following functions of management includes the preparation of SMART goals.
Planning
Organizing
Coordinating
Delegating
- Multiple ChoicePlease save your changes before editing any questions.
When businesses sponsor community events they are largely fulfilling their responsibility to:
Government
Customers
Society
Shareholders
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following are benefits of teamwork
More effective communication
Better decision making
Stronger team members carry bulk of work
Shared tasks
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following is NOT a characteristic of a good leader.
Honest
Inflexible
Patient
Motivating
- Multiple ChoicePlease save your changes before editing any questions.
A leader who actively involves employees in the decision making process is best characterized as:
Charismatic
Transformational
Democratic
Autocratic
- Multiple ChoicePlease save your changes before editing any questions.
A leader who inspires workers to perform their duties on his/her personality is said to be:
Democratic
Transformational
Charismatic
Participative
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following is NOT a potential barrier to effective communication?
Emotional interference
Common Language
Information overload
Difference in perceptions
- Multiple ChoicePlease save your changes before editing any questions.
The process by which trade union representatives negotiate with employers on behalf of the employees whom they represent is known as:
Arbitration
Grievance Procedure
Collective Bargaining
Mediation
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following are strategies used by employees to gain an upper hand during periods of conflict.
Work to Rule
Lock out
Sick out
Strike
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following can be seen as stakeholders of a business.
Government
Customers
Employees
Society
All of the above
- Multiple ChoicePlease save your changes before editing any questions.
All of the following are management's responsibilities to government EXCEPT:
Pay all taxes due.
Ensure that NIS and Income taxes are paid for all employees.
Comply with government regulations.
Maximise profit
- Multiple ChoicePlease save your changes before editing any questions.
All of the following are characteristics of the laissez fair leader EXCEPT:
Leaves employees to make decisions on their own.
The leader is hardly involved in the decision making process.
Employees work with little to no supervision.
Feedback from subordinates is not desired.
- Multiple ChoicePlease save your changes before editing any questions.
Some strategies which can be used to reduce conflicts are:
Listening to employees
Rewarding employees for good performance
Using teamwork
Improving pay and working conditions
All of the above
- Multiple ChoicePlease save your changes before editing any questions.
All of the following are strategies used to resolve disputes EXCEPT:
Mediation
Refusal to negotiate
Conciliation
Arbitration
- Multiple ChoicePlease save your changes before editing any questions.
The roles of the trade union are:
Improving pay and other benefits.
Advising workers of their rights.
Improving working conditions.
Seeking improvements in employee protection and employment laws from the government.
All of the above
- Multiple ChoicePlease save your changes before editing any questions.
All of the following are financial motivational strategies EXCEPT:
Increased salaries
Bonuses
Housing allowances
Awards
- Multiple ChoicePlease save your changes before editing any questions.
All of the following are non-financial motivational strategies EXCEPT:
Increased salaries
Awards
Promotions
Social activities (Staff Party)