Outsourcing Call Centres
18 minutes ago
carrmanorgeography
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  • Question 1
    30 seconds
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    Q.

    What is a TNC?

    answer choices

    Three-National Countries

    Three-National Companies

    Trans-National Company

    Trans-National Country

  • Question 2
    Ungraded
    30 seconds
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    Q.

    Name a famous TNC. e.g. McDonalds

  • Question 3
    Ungraded
    30 seconds
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    Q.

    Name a company that has call centres in India

  • Question 4
    30 seconds
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    Q.

    What is SEA-WE-ME-3?

    answer choices

    Satellite internet

    Underwater internet cables

    The name of a famous boat

    The name of a famous satellite

  • Question 5
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    Q.

    When was SEA-WE-ME-3 completed?

    answer choices

    1991

    1999

    2005

    2012

  • Question 6
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    Q.

    How many people do UK call centres employ?

    answer choices

    90,000

    300,000

    400,000

    700,000

  • Question 7
    30 seconds
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    Q.

    Why is India a good place for TNCs to put their call centres? Tick the ones you think are correct.

    answer choices

    It is close to the UK so easy to make calls

    English is well spoken in India

    Their workers/labour cost a lot

    They have good ICT skills and well connected to the internet

  • Question 8
    30 seconds
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    Q.

    How much cheaper was it for Aviva to employ workers in India?

    answer choices

    10%

    30%

    40%

    70%

  • Question 9
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    Q.

    Having call centres in India has benefits for India as well as the trans-national company.

    answer choices

    True

    False

  • Question 10
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    Q.

    How many jobs does Aviva provide in India?

    answer choices

    Over 50,000

    Over 100,000

    Over 5,000

    Over 1,000

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