Have an account?
When you need to request for information, what is the best document to use?
Letter of Enquiry
Letter of Complaint
When you write a letter of complaint, you need to
describe the problem
include your payment
describe the outcome you want
show your anger to the person reading the letter
attach a copy of relevant documents
What should you do if a product you received is damaged?
Simply accept the product
Write a letter of complaint
Go back to the shop and scold the seller
Buy a new product
Why are business writing skills so important?
Ensure effective business communication
Demonstrate your intelligence
To buy more products
Which one of these is NOT the function of business writing
To convey information
To start a conversation
Professional business writing is important because
it gives you credibility
It helps form office relationships
It takes up a lot of time
People like reading
Identifying different types of writing is important because
As a professional you need to also be a writer
It helps you write in the appropriate style
It tells you who your reader is
It wastes time
When writing, a mind-map is a great planning tool because
It allows for free flow of information from brain to paper
It’s visually attractive
It creates a working draft
It identifies who I’m talking to
Redundant phrases mean
Saying the same thing twice
Adding value to the audience
Paragraphs are important because
They structure my thoughts, making them easy to follow
They show effort
They help with typos
They aren’t important
At the top of a business letter, the company writing the letter usually provides their address and business logo, also known as:
Letter Address or Inside Address
Oral communication consists of anything that is written.
To write effectively in school and the workplace, you should
know your audience, focus on content and style, proofread thoroughly and revise accordingly.
know jokes, focus on yourself, and style, proofread
know information, focus on style, proofread thoroughly and revise accordingly.
know your audience, focus on content of proofreading