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- Multiple ChoicePlease save your changes before editing any questions.
When you need to request for information, what is the best document to use?
Telephone conversation
Letter of Enquiry
Letter of Complaint
Memo
- Multiple ChoicePlease save your changes before editing any questions.
When you write a letter of complaint, you need to
describe the problem
include your payment
describe the outcome you want
show your anger to the person reading the letter
attach a copy of relevant documents
- Multiple ChoicePlease save your changes before editing any questions.
What should you do if a product you received is damaged?
Simply accept the product
Write a letter of complaint
Go back to the shop and scold the seller
Buy a new product
- Multiple ChoicePlease save your changes before editing any questions.
Why are business writing skills so important?
Ensure effective business communication
Demonstrate your intelligence
To buy more products
Influence people
- Multiple ChoicePlease save your changes before editing any questions.
Which one of these is NOT the function of business writing
To persuade
To convey information
To start a conversation
To entertain
- Multiple ChoicePlease save your changes before editing any questions.
Professional business writing is important because
it gives you credibility
It helps form office relationships
It takes up a lot of time
People like reading
- Multiple ChoicePlease save your changes before editing any questions.
Identifying different types of writing is important because
As a professional you need to also be a writer
It helps you write in the appropriate style
It tells you who your reader is
It wastes time
- Multiple ChoicePlease save your changes before editing any questions.
When writing, a mind-map is a great planning tool because
It allows for free flow of information from brain to paper
It’s visually attractive
It creates a working draft
It identifies who I’m talking to
- Multiple ChoicePlease save your changes before editing any questions.
Redundant phrases mean
Saying the same thing twice
Creating confusion
Adding value to the audience
Sounding professional
- Multiple ChoicePlease save your changes before editing any questions.
Paragraphs are important because
They structure my thoughts, making them easy to follow
They show effort
They help with typos
They aren’t important
- Multiple ChoicePlease save your changes before editing any questions.What piece of information should you write to ensure your letter goes to the correct person?Your name.The name of the recipient.The department of the recipient.Nothing.
- Multiple ChoicePlease save your changes before editing any questions.What information do you put in the first paragraph of a letter?What you would like the person to do.Details of your query.Information about yourself.The reason for writing.
- Multiple ChoicePlease save your changes before editing any questions.Why should you use conjunctions in writing?To join sentences together.To confuse the reader.To make your writing look good.What is a conjunction?
- Multiple ChoicePlease save your changes before editing any questions.The conclusion does not include new information.truefalse
- Multiple ChoicePlease save your changes before editing any questions.
What type of graph/chart is this?Bar GraphLine GraphPie ChartInfographic - Multiple ChoicePlease save your changes before editing any questions.
At the top of a business letter, the company writing the letter usually provides their address and business logo, also known as:
Letterhead
Letter Address or Inside Address
Salutation
Complimentary Close
- Multiple ChoicePlease save your changes before editing any questions.Writing a business plan can ensure that an entrepreneur _________.figures out how to make her business work.meets his target revenue goals.achieves her expense projections.
- Multiple ChoicePlease save your changes before editing any questions.A _____________ is a document that thoroughly explains a business idea and how it will be carried out.marketing planfinancial analysisbusiness plan
- Multiple ChoicePlease save your changes before editing any questions.
Oral communication consists of anything that is written.
True
False
- Multiple ChoicePlease save your changes before editing any questions.
To write effectively in school and the workplace, you should
know your audience, focus on content and style, proofread thoroughly and revise accordingly.
know jokes, focus on yourself, and style, proofread
know information, focus on style, proofread thoroughly and revise accordingly.
know your audience, focus on content of proofreading