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- 1. Multiple Choice
Operational planning is divided into two types, which are____________.
Budget and project
Project and rule
Policy and program
Single use plan and standing plan
- 2. Multiple Choice
A mid-term planning, shorter of time between one and five years done by middle line managers.
Strategic planning
Tactical planning
Operational planning
Divisional planning
- 3. Multiple Choice
Which of the following statements are the purpose of planning?
I Provide a direction
II Set the standards to facilitate control
III Minimize waste and redundancy
IV Reduce the impact of change
I, II and III
I, II and IV
II, III and IV
All of the above
- 4. Multiple Choice
Who is responsible for the forming of operational planning?
Top-line managers
Middle-line managers
First-line managers
All the managers above
- 5. Multiple Choice
The following are traditional organizational structures EXCEPT:
Simple structure
Functional structure
Divisional structure
Team structure
- 6. Multiple Choice
__________________ is design with low departmentalization, wide spans of control, authority centralized in a single person and little formalization.
Simple structure
Matrix-project structure
Learning structure
Boundary less structure
- 7. Multiple Choice
As organizational structure defines how activities, coordination and supervision are directed towards achieving organizational goals. Which of the following statement is NOT about arganizational structure.
the way each activity in an organization is performed
the position of a unit or division in an organization and the relationship between each division
it shows the most powerful individual and the important communication channel in an organization
the types of jobs performed in an organization and the relationship between each job
- 8. Multiple Choice
" The manager has the right to give commands and orders as allowed by law". This statement refers to __________________.
Coercive power
Legitimate power
Expert power
Reward power
- 9. Multiple Choice
Centralization refers to_____________________________.
A situation whereby subordinates
The allocation of power from management to employees
The authority to identify any problems and suggest suitable solutions to overcome the problem
Facilitate the coordination of tasks given to employees at different management level
- 10. Multiple Choice
The advantage of centralization is ______________________.
More flexible organization
Coordination of organizational activities with different units and individuals is easier
Employees are not motivated to work harder because there are no opportunities to improve their abilities
Better decision-making opportunities for middle and lower level management
- 11. Multiple Choice
According to Maslow, apart from fulfilling the need of being accepted by other people, human also like to be respected , appreciated and honoured, is probably in need of,
Social needs
Self actualization needs
Esteem needs
Physiological needs
- 12. Multiple Choice
_________________is the process of giving meaning and interpreting the message into a form that is understood by the receiver.
Encoding
Channel
Decoding
Feedback
- 13. Multiple Choice
"People who have different background of knowledge, education and experience may perceive the same situation differently". The following statement refers to,
Halo effect
Differing perceptions
Emotions
Distrust
- 14. Multiple Choice
_____________________is organizational communication not defined by the organizations structural hierarchy.
Formal communication
Informal communication
Downward communication
Upward communication
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