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- 1. Multiple Choice
True or False: Communication is more than just talking face to face?
True
False
- 2. Multiple Choice
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
- 3. Multiple Choice
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
- 4. Multiple Choice
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
- 5. Multiple Choice
Two types of communication are:
Verbs and Nouns
Verbal and information
Verbal and non-verbal
Happy and sad
- 6. Multiple Choice
An example of verbal communication is:
Phone conversation
Posture
Eye contact
Writing an email
- 7. Multiple Choice
Which of the following is a barrier to communication?
Message is not clear
Not listening
Lack of language skills
All of the above
- 8. Multiple Choice
Which is NOT important in effective communication?
Wearing a red tie
Making eye contact
Using appropriate body language
Using the appropriate tone
- 9. Multiple Choice
A good, clear speaker…
Understands what he/she wants to say
Considers the audience and the setting
Checks to assure understanding, and listens to responses
All of the above
- 10. Multiple Choice
We communicate by:
Speech (Telephone call, conversations, etc)
Visuals (Body language, facial expressions)
Writing (Letter, emails, newsletters, etc)
All of the above
- 11. Multiple Choice
Includes gestures, facial expressions, and body positions
Feedback
Verbal Communication
Dance
Non-Verbal Communication
- 12. Multiple Choice
An example of non-verbal communication is:
Sleeping
Face-to-face conversation
Telephone conversation
Eye Contact
- 13. Multiple Choice
In order to comprehend a message, you must be:
In the conference room
Wearing a suit or dress
Using a telephone
Actively listening
- 14. Multiple Choice
What body language shows you are listening?
Turning away from speaker
Nodding and making eye contact
Looking out the window
- 15. Multiple Choice
Communication effectiveness can be enhance by:
Practicing on communication style until you can use it with skills
Always using the same communication style as the one used by the person with whom you are interacting
Cultivating flexibility in responding to others
- 16. Multiple Choice
What is verbal communication?
Talking to someone
Whens someone is talking and someone else is listening
When more than one person is talking
Use verbal noises to show you are listening
- 17. Multiple Choice______________ are the means used to send messages during communicationMessagesChannelsCommunicationNonverbals
- 18. Multiple ChoiceThe return of information to a sender by a receiver trying to understand the message.active listeningbody languagecommunicatefeedback
- 19. Multiple Choice
Smiling and rolling your eyes are examples of
tone.
jargon.
gestures.
semantics.
- 20. Multiple Choice
When communicating verbally, tone is defined as
feelings displayed in the voice.
verbal and nonverbal behavior.
behavior demonstrated when speaking.
the factor that determines the voice’s volume.
- Answer choicesTagsAnswer choicesTags