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Responsible for the GM for the efficient and effective leadership and operation of all rooms division departments.
rooms division mgr
front office
front office manager
housekeeping department
The hub or nerve center of the hotel.
rooms division mgr
front office
front office mgr
housekeeping dept
. Responsible for enhancing guest services by constantly developing services to meet guests’ needs. In-charge of the Front office department.
rooms divison mgr
front office
front office mgr
housekeeping mgr
Responsible for the cleanliness, appearance, and condition of the entire hotel.
rooms diivision mgr
front office
front office mgr
housekeeping department
Refers to a process by which people become guests in a lodging establishment.
Check-out
. Information
. Check-in
Reservation
Refers to a process by which guests terminate their status as guests of a lodging establishment.
Check-out
Information
Check-in
. Reservation
. The goal of this activity in a hotel or motel is to serve the special needs of guests and employees for information about guest’s and services.
. Check-out
Information
Check-in
Reservation
Refers to an arrangement by which lodging operators hold accommodations for guests who will be arriving at some later time.
Check-out
Information
check in
reservation
A reservation made with sufficient time for a confirmation slip to be returned to the client by mail or fax.
. Non-guaranteed reservation
. Confirmed reservation
Telephone exchange
Guaranteed reservation
Refers to a reservation where the client pays for the first night prior to his arrival.
Non-guaranteed reservation
Confirmed reservation
Telephone exchange
Guaranteed reservation
Type of reservation not paid in advance and the room is held until a specified time (usually 6:00pm) on the date of arrival.
. Non-guaranteed reservation
Confirmed reservation
Telephone exchange
Guaranteed reservation
. It is also known as PBX or Private Branch Exchange.
Non-guaranteed reservation
Confirmed reservation
Telephone exchange
Guaranteed reservation
Hotel’s unofficial greeters.
Door attendant
Executive Housekeeper
Concierge
Bellman
. Handles guest’s luggage and escorts guests to their rooms.
Door attendant
Executive Housekeeper
Concierge
Bellman
A uniformed employee of the hotel who has her or his own separate desk in the lobby or on special floors. Keep abreast of all events in the hotel .
Door attendant
Executive Housekeeper
Concierge
Bellman
Responsible for maintaining a smooth and efficient flow of operations of the housekeeping department.
Door attendant
Executive Housekeeper
Concierge
Bellman
Attend to the maintenance and upkeep of all guestrooms and service areas assigned to him / her.
. Night auditor
. Laundry personnel
Room attendant
Desk clerk
Responsible for washing and drying of guest laundry and hotel linens such as bed sheets, pillow cases, towels, table cloths and table napkins.
Night auditor
. Laundry personnel
Room attendant
Desk clerk
. Handles rooming and cashiering duties. Welcomes and registers arriving guests.
Night auditor
Laundry personnel
. Room attendant
Desk clerk
Waits until the hotel quiets down at about 1:00am and then begins his task of balancing the guests’ accounts receivable.
Night auditor
Laundry personnel
Room attendant
Desk clerk
. A room with a single bed, and is sold to only one person.
. Single room
Double room
Twin room
Triple room
A room with two single beds, good for two persons.
Single room
Double room
Twin room
Triple room
A room occupied by two persons with one double bed.
. Single room
. Double room
Twin room
Triple room
A room that can accommodate three people either in one double bed and one roll away bed or two single beds and one roll away bed.
Single room
Double room
Twin room
Triple room
. A room with two double beds or two queen beds, occupied by two or more persons.
King room
Double-double room
Quadruple room
. Family room
A room that can be occupied by four people. It may have two twin beds or two double beds.
King room
. Double-double room
Quadruple room
Family room
A room with at least one double bed, and one or more single beds, designed to accommodate one small family.
King room
. Double-double room
Quadruple room
Family room
A room with a king-sized bed, maybe occupied by one or two people or one small family.
King room
Double-double room
Quadruple room
Family room
A room for an economical rate, usually short of standard facilities like air con, television and other amenities.
Deluxe room
Economy room
Studio room
Standard room
. A room sold at moderate rate, equipped with standard facilities and amenities like air con, toiletries, TV, bed, night table etc.
Deluxe room
Economy room
Studio room
Standard room
. A more luxurious and spacious with amenities of superior quality, sold a much higher price than standard rooms.
. Deluxe room
Economy room
Studio room
Standard room
A room with a studio bed, which can be converted into a bed. It may also be called an executive room.
. Deluxe room
Economy room
Studio room
Standard room
Two or more rooms with entrance doors from the outside door between them through which guests can get through each bedroom without going out of their rooms.
. Connecting room
Suite room
Adjacent room
Roll away bed
. Rooms located side by side that do not necessarily have a connecting door.
Connecting room
Suite room
Adjacent room
Roll away bed
A room with a parlor or living room connected to one or more full sized bedrooms, equipped with luxury amenities.
Connecting room
Suite room
Adjacent room
Roll away bed
. A portable bed with or without wheels also called extra bed.
Connecting room
Suite room
Adjacent room
Roll away bed
. A room with a bed and a sitting area (usually a small lounge). There maybe a small, separate bed connected to the living room or parlor. It is also called a mini suite.
Penthouse suite
Junior suite
Joiner
Hospitality suite
. A suite usually located on top floor of the property.
Penthouse suite
. Junior suite
. Joiner
Hospitality suite
A suite used for entertaining visitors; serving as function room or a parlor.
Penthouse suite
Junior suite
Joiner
Hospitality suite
Person joining another guest in the same room.
Penthouse suite
Junior suite
. Joiner
. Hospitality suite
. A highly renowned person who deserves special treatment like dignitaries, ambassadors, etc.
. Free Independent Traveler
. Group Inclusive Tour
Very Important Person
Very Very Important Person
A well renowned guest like high-ranking officials, executives, etc., who warrants a special treatment.
Free Independent Traveler
Group Inclusive Tour
Very Important Person
Very Very Important Person
. Tourists or travelers traveling alone not joining any tour group.
. Free Independent Traveler
Group Inclusive Tour
Very Important Person
Very Very Important Person
. Travel program with a special fare and specific requirements (e.g. A minimum number of persons traveling as a group throughout the tour).
Free Independent Traveler
Group Inclusive Tour
. Very Important Person
. Very Very Important Person
Size of a double bed.
54 x 75
60 x 80
36 x 75
78 x 80
Size of a queen bed
. 54 x 75
60 x 80
36 x 75
78 x 80
Size of a king bed
54 x 75
60 x 80
36 x 75
78 x 80
. Size of a single bed
54 x 75
60 x 80
36 x 75
78 x 80
Any item that is conducive to the guest’s material comfort and convenience. Items specifically needed because guests are staying in a hotel.
Guest essentials
Guest supplies
. Guest expandables
Amenity
Commonly used to identify luxury items that a hotel gives away to its guests at no extra charge. Normally found in suite rooms.
Guest essentials
Guest supplies
Guest expandables
Amenity
. Guest supplies that are expected to be used up by the guests that can not be classified as luxuries. Supplies that guests would normally be expected to use up or take away upon departure.
Guest essentials
Guest supplies
Guest expandables
. Amenity
. Items that are essential to the guestroom that are not normally used up or taken away by the guests.
. Guest essentials
Guest supplies
. Guest expandables
Amenity
. Guest supplies that are not normally found in the guestroom but are commonly available to the guests when requested.
Par
Guest loan item
Linen par
One par linen
Refers to standard, specific or normal levels of stock.
Par
Guest loan item
. Linen par
One par linen
Standard levels of linen inventory required to support operations.
. Par
Guest loan item
. Linen par
. One par linen
Quantity of each item required to completely outfit the guestrooms of the hotel one time.
. Par
Guest loan item
Linen par
One par linen
Par level of blankets
1 par + 10% & 2 ½ par
3 ½ pars
1 par + 10%
1 par + 20%
. Par level of linen
1 par + 10% & 2 ½ par
3 ½ pars
1 par + 10%
1 par + 20%
Par level of bedspreads
1 par + 10% & 2 ½ par
. 3 ½ pars
1 par + 10%
1 par + 20%
During room checking, the housekeeper checks the status of each room using different codes, then prepares the housekeeping room status report’
Not sure
Maybe
False
True
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