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- 1. Multiple Choice
The four elements of communication are:
Message, sender, receiver and feedback
Sender, message and receiver
Message, feedback, verbal and nonverbal
Books, television, computers and radio
- 2. Multiple Choice
You can help control prejudice by:
believing your first impression and not allowing others to influence your thoughts.
believing only what your parents taught you about other races.
evaluating all information before making a judgement.
doing all of the above.
- 3. Multiple Choice
Good listening skills include:
a message, a sender, and a reveiver.
labeling, cultural sensitivity, and talking slowly.
verbal message, written communication and a receiver
showing interst, hearing the message, and not interrupting
- 4. Multiple Choice
It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.
Intrapersonal communication
Public communication
Interpersonal communucation
Small group communication
- 5. Multiple Choice
In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.
Public communication
Interpersonal comunucation
Online communication
Intrapersonal communication
- 6. Multiple Choice
In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.
Intrapersonal communication
Interpersonal communication
Online communication
Machine-assisted communication
- 7. Multiple Choice
Having a face-to-face conversation with your friend is an example of what type of communication?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
- 8. Multiple Choice
You meet with your group mates to talk about your project. What type of communication do you have?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
- 9. Multiple Choice
In this principle of communication, all elements interact and affect each other.
Communication has no opposite.
Communication is dynamic.
Communication is unrepeatable and irreversible.
Communication is competence-based.
- 10. Multiple ChoiceWhich of the following does not affect negotiation?AttitudeKnowledgeInterpersonal SkillsSociabilty
- 11. Multiple ChoiceBeing able to stand up for your own rights in a calm and positive way is called?Verbal CommunicationAssertivenessConfidenceBeing Bold
- 12. Multiple ChoiceExploring and analyzing options is a part of?Problem SolvingDecision MakingNegotiationAssertiveness
- 13. Multiple Choice
Essence of communication is
intent implementation impact
thoughts feelings and emotions
sharing caring and progressing
interaction and reaction
- 14. Multiple Choice
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
- 15. Multiple Choice
Emotional intelligence is ________________________________.
being smart about emotional situations
the ability to understand, use, and manage our emotions.
never getting angry
- 16. Multiple Choice
A high EQ can predict success in social and emotional situation, help us build strong relationships, make good decisions, and deal with difficult situations.
True
False
- 17. Multiple Choice
Emotion and mood are difficult to control. We DO NOT have the power to decide what mood is right for a situation, and then to get into that mood.
True
False
- 18. Multiple Choice
What emotion are the eyes showing?
Playful
Comforting
Irritated
Boring
- 19. Multiple Choice
What emotion are the eyes showing?
Terrified
Upset
Arrogant
Annoyed
- 20. Multiple Choice
Listening improves business by
Increases interpersonal trust
Encourages timely feed back
Increases perceptions of integrity
improves costumer service and loyalty
All of the above
- Answer choicesTagsAnswer choicesTags