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- 1. Multiple Choice
Which of the following is considered poor etiquette in Japan?
Offer a gift with two hands
Place your chopsticks upright in your food
Taking off your shoes before entering someone' home
- 2. Multiple Choice
To 'read between the lines' is about
High context culture
Low context culture
- 3. Multiple Choice
During negotiations in Japan you try to confirm a point by asking, Do you not want this added to the agreement.? You are answered with a 'yes', so you keep it within the agreement. At a later date you find the Japanese are upset that this was added to the agreement. Why?
The Japanese answer positively to negative questions so they actually meant 'no'.
Yes' can sometimes mean 'maybe'. In this case the Japanese team wanted to think about it so answered 'yes' meaning 'let us think about it and check with us at the next meeting'
The Japanese assumed you knew they did not want it to form part of the agreement and answered 'yes'
- 4. Multiple Choice
Upon being met at the office of a potential Indonesian client you are met with very personal questions about your job, education and salary. Why?
These questions are just part of the getting to know you process.
These questions are meant to establish your rank.
These questions are thought to be of importance in your own country so are being asked out of politeness.
- 5. Multiple Choice
The area of communication that deals with conveying
messages through the use of eye contact or gaze is called as
Kinesics
Oculesics
Haptics
Proxemics
- 6. Multiple Choice
When meeting with the French in a business environment, which of these is best to avoid?
Personal Questions
Eye Contact
A formal demeanour
- 7. Multiple Choice
Cultural supremacy is termed as
Parochialism
Ethno-centricism
Ethno-relativism
Racism
- 8. Multiple Choice
Ascription culture is based on
People are accorded status based on how well they perform
Status is attributed based on age, gender and social connections
Give high status to high achievers
They have sufficient data, technical advisers, and knowledgeable people
- 9. Multiple Choice
When a stranger in India wants to know what you
do for a living and how much you earn, he will
Ask your guide
Invite you to his home and after getting to know you, will ask
Come over and ask you directly, without introduction.
Respect your privacy above all
- 10. Multiple Choice
When rewarding a Hispanic worker for a job well
done, it is best not to
praise him or her publicly.
say “thank you.”
offer a raise.
offer a promotion.
- 11. Multiple Choice
In Hong Kong, you and your counterpart share a cup of tea. During the negotiations you notice that he keeps moving his cup either closer to you or further away. Why?
This is a method used in feng shui to gage positive energy
This represents how far away/close you are to agreement
This indicates nervousness and should be capitalized upon
- 12. Multiple Choice
Perfectionists, prefer long-term relationships and aim at process improvement
The Latin Americans
Germans
British
Japanese
- 13. Multiple Choice
Classify objects and events into organized categories so they can be dealt with separately
The US
Japan
China
India
- 14. Multiple Choice
What is the Chinese term used to describe the concept of having a network of reciprocal relationships?
Kegi
Mianzi
Guanxi
- 15. Multiple Choice
You are managing a local team in China. How do you respond to the fact that after several weeks in your role nobody in the team seems able to make eye contact with you?
You are worried that the team don't trust or respect you as they can't look you firmly in the eye.
You aren't concerned as you know that in China firm eye contact is not expected and is seen as inappropriate between managers and their teams.
You think that perhaps there is a language issue and the team is embarrassed that they don't understand everything you say.
- 16. Multiple Choice
What one piece of advice would you give to a colleague embarking on their first professional international assignment?
Be yourself and remain true to your own values and principles. When you are working internationally it's important to be authentic as it can be very stressful to try to be someone you're not
Do everything you can to learn the local language and become fluent. You will only understand how people operate if you speak their language.
Be aware that your new colleagues may work differently to how we do and be ready to adapt your usual style.
- 17. Multiple Choice
You have taken over the management of an international team based in Dubai. Halfway through your first formal meeting with the team one of them picks up all his things and leaves the room without saying anything. What do you do?
Immediately follow them out to find out exactly what they are doing.
Ask the rest of the team what they think the problem is it.
Let the moment pass and continue the meeting then later speak with a trusted colleague to try and understand what might have caused them to leave the meeting.
- 18. Multiple Choice
When an Arab brings the tips of all fingers and thumb together and bobs the hand up and down, this means...
Calm down
Hurry Up
Get lost
- 19. Multiple Choice
If you make the V for victory sign in the UK, you must do so with the palm...
Facing outwards
Facing inwards
- 20. Multiple Choice
Ad hoc planning and decisions are made at the highest level of management in
Western Management
Chinese Management
Middle Eastern Management
German Management
- 21. Multiple Choice
A toss of the head in Finland means...
No
Yes
Come Here
Don't know
- 22. Multiple Choice
Verbal communication styles include direct, exacting, personal, instrumental
Saudi Arabia
Japan
Korea
Australia
- 23. Multiple Choice
Gender egalitarianism means
Gender roles are clearly defined
Gender discrimination is prevalent
High on feminism
Reduced gender roles and gender discrimination
- 24. Multiple Choice
You are on business overseas for two days and have the evening to yourself. How might you best spend your evening?
Writing up your notes from your meetings while everything is fresh in your mind and preparing in detail for tomorrow's meetings
Taking a walk around town and having dinner in a restaurant frequented by locals and with no menus in translation.
Checking out a local expatriate network social event.
- 25. Multiple Choice
You are delivering training to a group of Japanese expatriates at your office and you notice that most of the group have their eyes closed while you are explaining a technical process. How do you interpret this?
They are concentrating and listening hard.
They are suffering from jet lag and struggling to stay awake.
They have disengaged from your session.
- 26. Multiple Choice
You are spending a week visiting clients around Latin America where you understand there is a more relaxed attitude to time. When do you aim to arrive at your meetings?
A few minutes ahead of the scheduled time just as you would at home.
Within five to ten minutes after the scheduled time.
Anywhere up to half an hour late as that is what you have experienced when these clients visited you at home.
- 27. Multiple Choice
What do you understand by ethnocentrism?
Operating in an environment where everyone is from the same culture.
Judging people from another culture only by the values and standards of your own culture.
Experience your own and other cultures as relative to the context.
- 28. Multiple Choice
Humour across cultures is:
Best avoided as some cultures have a very different sense of humour and some cultures don't really have a sense of humour.
Best used only if you share the same language otherwise humour is likely to get lost in translation.
A great way to break the ice and build rapport providing you are careful about using complicated word play or cultural references that could be misunderstood.
- 29. Multiple Choice
Organisation structure and processes are
The values of culture
Basic underlying assumptions
Observable artefacts
- 30. Multiple Choice
Which colour should you avoid wearing in Brazil?
Red
Purple
Yellow
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